Traci Sowinski
Oil City,PA
Summary
Dynamic AR-Accounts Specialist at UPMC Presbyterian with a proven track record of enhancing patient satisfaction and operational efficiency. Skilled in billing resolutions and problem-solving, I successfully managed multiple accounts, trained staff, and implemented process improvements, achieving top performance in meeting company quotas.
Overview
22
22
years of professional experience
Work History
AR-Accounts Specialist
UPMC Presbyterian
09.2005 - Current
- Ensured accuracy and compliance in managing patient accounts.
- Established strong relationships with insurers and patients for timely claims processing.
- Identified trends through account data analysis, recommending efficiency improvements to management.
- Trained new team members on account management systems and best practices effectively.
- Implemented workflow improvements, enhancing efficiency among co-workers.
- Coordinated interdepartmental communication to promptly resolve client inquiries.
Senior Patient Service Representative
UPMC Mercy - ER
08.2004 - 09.2005
- Enhanced patient satisfaction and operational efficiency through service initiatives.
- Trained junior staff on effective patient interactions and service protocols.
- Implemented EHR systems, improving data accuracy and accessibility for providers.
- Coordinated insurance billing processes, ensuring clarity on coverage options.
- Maintained patient confidentiality, adhering strictly to HIPAA regulations.
- Elevated practice reputation by demonstrating professionalism and empathy consistently.
Patient Service Representative
UPMC St. Margaret Hospital
09.2003 - 08.2004
- Enhanced patient satisfaction by resolving inquiries and scheduling via electronic systems.
- Streamlined patient check-ins and verified insurance coverage efficiently for smooth operations.
- Boosted patient satisfaction scores through effective communication and timely issue resolution.
- Maintained compliance by participating in HIPAA training programs and staying updated.
- Ensured accurate insurance eligibility checks for patients prior to appointments.
- Organized and maintained patient records according to HIPAA regulations.
Education
Associate of Applied Business -
New Kensington Business School
New KensingtonSkills
- Document management
- Self motivation
- Account updating
- Billing resolutions
- Due diligence
- Issue investigations
- Account investigations
- Billing issue resolution
- Processing payments
- Decision-making
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
Timeline
AR-Accounts Specialist
UPMC Presbyterian
09.2005 - Current
Senior Patient Service Representative
UPMC Mercy - ER
08.2004 - 09.2005
Patient Service Representative
UPMC St. Margaret Hospital
09.2003 - 08.2004
Associate of Applied Business -
New Kensington Business School