Traci Spence
Hendersonville,NC
Summary
Accomplished Director of Practice Operations at Blue Ridge Health, knowledgeable in operations management and team leadership. Excelled in enhancing team collaboration, boosting operational efficiency by optimizing processes, and fostering a culture of continuous improvement. Proven track record in employee motivation, significantly improving retention rates and financial stability within assigned departments. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Director of Practice Operations
Blue Ridge Health
02.2005 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted operational efficiency by optimizing supply chain processes.
- Reported issues to higher management with great detail.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Catering/School Cafeteria Manager
First Christian Church
01.2003 - 02.2005
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Master of Science - Organizational Leadership
Liberty University
Lynchburg, VA2025
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ12.2006
Skills
- Verbal and written communication
- Project Coordination
- Operations Management
- Budget Management
- Process Improvements
- Team Leadership
- Employee Motivation
Timeline
Director of Practice Operations
Blue Ridge Health
02.2005 - Current
Catering/School Cafeteria Manager
First Christian Church
01.2003 - 02.2005
Master of Science - Organizational Leadership
Liberty University
Bachelor of Science - Health Administration
University of Phoenix
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