Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Traci Story

Bloomingdale,GA

Summary

Dynamic leader with a proven track record in human resources management and project planning at Changwon America, Inc. Enhanced operational efficiency and employee satisfaction through strong team collaboration and construction management expertise. Achievements include significant improvements in project delivery and cost management, underscoring exceptional attention to detail and resilience in high-pressure environments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Account Manager/Safety Attendant/Human Resources Manager

Changwon America, Inc
Ellabell, Georgia
03.2023 - Current
  • Created comprehensive reports on account performance and presented them to senior management.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Analyzed client data and identified opportunities for growth.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recruited, hired and trained new hires.
  • Negotiated contracts with clients to maximize profitability.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Renewed existing accounts by building relationships with clients.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Prepared monthly financial statements for each account.
  • Resolved customer complaints in a timely manner.
  • Updated and maintained databases with current information.
  • Performed non-entry rescues and summoned emergency personnel and services if unable to help.
  • Conducted safety briefings to inform crews of safety hazards.
  • Investigated incidents to determine root cause and corrective action plans.
  • Completed permit and safety inspections for workplaces on strict timelines.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Reviewed compliance of paperwork, display and operational procedures to promote transparency.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Implemented efficient systems for tracking payments received from customers.
  • Resolved customer billing inquiries promptly and accurately.
  • Created financial management mechanisms to minimize financial risk to business.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Reconciled bank statements on a regular basis to ensure accuracy of transactions.
  • Created and updated financial reports on frequent basis to present information to leadership teams.

Human Resources Coordinator/Estimator Assistant

Blue, Inc
Richmond Hill, GA
07.2022 - 03.2023
  • Responsibilities in estimating include the coordination and completion of projects on time within budget and within scope
  • Oversee all aspects of projects
  • Set deadlines, assign responsibilities, and monitor and summarize progress of project
  • Prepare reports for upper management regarding status of projects including cost management
  • Organize and maintain personnel records update internal databases (e.g., record sick or maternity leave, prepare HR documents, like employment contracts and new hire packages and revise company policies
  • Answer employee’s questions about HR-related issues
  • Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules
  • Arrange travel accommodation and process expense forms

Residential Project Manager

Norman Restorations
Richmond Hill, GA
04.2022 - 07.2022
  • Responsible for overseeing all residential work in Savannah.
  • Checked on each job site daily.
  • Worked with the subcontractor, ordered materials, and met with homeowners to make choices of paint, flooring, fixtures, etc.
  • Maintained a continuous spreadsheet for costing and budgeting.
  • Coordinated phases of construction projects from inception to completion.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated bids from contractors to determine best value options available.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Developed comprehensive training programs for personnel involved in residential projects.
  • Prepared everything for the monthly meeting, and made sure all employees adhered to all safety rules.

Owner/Manager/Salesperson/Dispatching

T and T Coatings, Inc
Oak Park, GA
05.2004 - 10.2021
  • Owner of T and T Coatings, Inc.
  • Started out as a small painting company; I had up to 28 employees at one time.
  • Handled all the scheduling of work daily, scheduling warranty work at least a month in advance for the new homeowner's first-year inspection.
  • Accounts Payable and Receivables.
  • Generating proposals, payroll, and invoicing.
  • Conducted performance reviews for employees on a regular basis.
  • Ensured compliance with local, state, and federal regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Developed strategic plans to increase profitability and efficiency.

Dispatcher/Time Clerk/Safety

Sikes Brothers Paving
Metter, GA
03.1999 - 10.2003
  • Setting up Dump trucks with loads of dirt, asphalt, rock, and gravel to pick and deliver to customers and our jobs laying asphalt
  • Scheduling the lowboys for equipment pick up
  • Managed all time and checking logs on drivers
  • Tracked all the trucks for their inspections
  • Hiring of employees and maintaining random drug screens

Dispatcher

Florida Rock & Tank Lines
Garden City, GA
02.1994 - 02.1999
  • Dispatched trucks for in town work and long-haul drivers
  • Work with customers setting back hauls for long haul drivers
  • Managed all time and checking logs on drivers
  • Tracked all the trucks for their inspections
  • Hiring of employees and maintaining random drug screens

Dispatcher

G & P Trucking
Garden City, GA
08.1990 - 09.1994
  • Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
  • Organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
  • Preparing dispatch documents, as well as generating freight bills and invoices
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
  • Kept track of transportation regulations and laws to ensure that truck drivers comply
  • Audit drivers’ logs, including dispatched calls and arrival times
  • Monitoring truck repairs and maintenance schedules
  • Experience as a truck dispatcher at Georgia Ports
  • Excellent communication skills to collaborate with others
  • Knowledge of computers for scheduling and other dispatching duties
  • Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
  • Ability to relay information in a fast-paced environment
  • Proficiency in office software, including Microsoft Word, Excel, and Outlook Express

Education

High school diploma -

Robert W. Groves High School
Garden City, GA
05.1984

Skills

  • Self-starter
  • Attention to detail
  • Ability to multi-task
  • Work under pressure
  • Meet deadlines
  • Professionalism
  • Strong team player
  • Dispatching
  • Time Management
  • Customer Service
  • Account Reconciliation
  • Construction Estimating
  • Human Resources
  • Construction
  • Painting
  • Workforce management
  • Project Planning
  • Employee relations
  • Employee evaluation
  • Cost Management
  • Workday
  • Process Improvement
  • Computer Networking
  • Workers' compensation
  • Project Leadership
  • Project Negotiation
  • Training & development
  • Human resources management
  • General Ledger Accounting
  • Construction Management
  • Benefits administration
  • Proposal Writing
  • HRIS
  • Warehouse management system
  • OSHA 10 and 30
  • QuickBooks
  • Budgeting
  • Customer service
  • Project Management
  • Microsoft Word
  • Excel
  • Publisher
  • Outlook
  • Strategic planning
  • Employee orientation
  • FMLA
  • Project Coordination
  • Recruiting
  • Employment & labor law
  • Organization design

Certification

  • OSHA 10, Certified Exp./ 05/2024
  • OSHA 30, Certified Exp. 05/2026
  • Class CDL B, 11/01/24
  • Georgia Notary Public Commission Expires August 2025
  • Workplace Safety & Health Diploma 07/2022
  • NFPA 70-E 12/2023

Additional Information

  • Authorized to work in the U.S. Respecting cultural differences and able to work with people from all backgrounds. Able to accurately, promptly & professionally follow formal & informal instructions. Confident in being able to pass the strictest of background and security checks. Willing to undertake any required of new employees. Forward thinking, focused, hardworking and asses risks. Accounting and safety are my main priorities but I am willing to learn new things.

Timeline

Account Manager/Safety Attendant/Human Resources Manager

Changwon America, Inc
03.2023 - Current

Human Resources Coordinator/Estimator Assistant

Blue, Inc
07.2022 - 03.2023

Residential Project Manager

Norman Restorations
04.2022 - 07.2022

Owner/Manager/Salesperson/Dispatching

T and T Coatings, Inc
05.2004 - 10.2021

Dispatcher/Time Clerk/Safety

Sikes Brothers Paving
03.1999 - 10.2003

Dispatcher

Florida Rock & Tank Lines
02.1994 - 02.1999

Dispatcher

G & P Trucking
08.1990 - 09.1994

High school diploma -

Robert W. Groves High School

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Traci Story