Traci Streeter
Zeeland,MI
Summary
Organized and results-driven professional skilled at administering comprehensive benefits programs. Conscientious approach to tasks and proficient at managing employee benefits enrollment, maintaining accurate records, and resolving complex benefits issues.
Overview
20
20
years of professional experience
Work History
Retirement Plan Specialist
Corewell Health
Grand Rapids, MI
08.2024 - Current
- Educated employees on retirement plan options and benefits through workshops and personalized one-on-one sessions, increasing engagement and understanding.
- Managed daily operations of pension plan, ensuring timely processing of estimate requests, applications, and payments, enhancing overall participant satisfaction.
- Communicated with participants via phone and email to address questions and concerns, fostering trust and understanding of retirement options.
- Developed and implemented strategies to improve accuracy and quality of pension administration processes, contributing to more efficient service delivery.
- Maintained participant data using HRIS systems to ensure accuracy. using HRIS systems to maintain accuracy and confidentiality.
- Updated and organized database of eligible team members to ensure accurate records.
Benefits Specialist
Gentex
Zeeland , MI
09.2016 - 08.2024
- Coordinated open enrollment processes, educating employees on available options and assisting with enrollment in benefit plans to ensure informed decision-making.
- As the subject matter expert, managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Managed employee inquiries regarding benefits, delivering timely and accurate information to enhance employee satisfaction.
- Analyzed proposals and made recommendations during the benefits renewal process.
- Developed training materials and conducted benefits orientation sessions for new hires, facilitating understanding of benefits offerings to support employee onboarding.
- Processed invoices from vendors providing services related to benefit administration.
Benefits Administrator
Mercy Health
Grand Rapids, MI
11.2014 - 09.2016
- Administered employee benefits programs, ensuring regulatory compliance to protect employee interests.
- Completed employee benefit enrollments accurately and changes in benefit plans through HR management systems, streamlining employee access to benefits.
- Coordinated annual renewals for group medical, dental, vision, and life insurance policies, enhancing employee coverage options.
- Processed enrollments and changes in benefit plans through HR management systems, facilitating seamless employee access to benefits.
Benefits Administrator
Holland Public School
11.2012 - 12.2014
- Coordinated open enrollment activities, delivering educational materials and resolving employee inquiries to improve employee engagement with benefits.
- Collaborated with external vendors to ensure on-time delivery of employee benefits products and services, enhancing program effectiveness.
- Processed monthly remittance and reconciliation, ensuring accuracy and regulatory compliance to maintain financial integrity.
Claims Analyst
Blue Cross Blue Shield of Michigan
Grand Rapids, MI
11.2005 - 11.2012
- Analyzed claims forms and records, confirming insurance coverage accuracy and facilitating timely resolutions.
- Assessed claims for compliance with company policies, ensuring accurate outcomes and adherence to standards.
- Provided customer service to policyholders, communicating benefits information clearly and addressing concerns effectively.
Education
Master of Library and Information Science -
Wayne State University
Detroit, MIBachelor of Arts -
University of Michigan
Dearborn, MISkills
- Benefits administration
- Enrollment management
- New Hire Enrollment
- Benefits explanation
- HR software proficiency
- Microsoft Excel proficiency
- Office Suite
- Customer service
- Presentation skills
Timeline
Retirement Plan Specialist
Corewell Health
08.2024 - Current
Benefits Specialist
Gentex
09.2016 - 08.2024
Benefits Administrator
Mercy Health
11.2014 - 09.2016
Benefits Administrator
Holland Public School
11.2012 - 12.2014
Claims Analyst
Blue Cross Blue Shield of Michigan
11.2005 - 11.2012
Master of Library and Information Science -
Wayne State University
Bachelor of Arts -
University of Michigan