Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Traci Swayne

Hammonton,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Small Business Co-Owner

Evercleaar Solutions, Llc Dba Pool House
02.2012 - 05.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Communications Coordinator

Joe Wiessner Realty
01.2007 - 01.2009
  • Helped edit and review content across internal platforms.
  • Answered client queries and complaints to provide strong customer service.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

High School Diploma -

Hammonton High School
Hammonton, NJ
06.1992

Skills

  • People person Handled all customer service in small business for 10 years
  • Duties included scheduling weekly recurring appointments for 100's of customers along with invoicing, accounts payable and accounts receivable

Timeline

Small Business Co-Owner

Evercleaar Solutions, Llc Dba Pool House
02.2012 - 05.2023

Communications Coordinator

Joe Wiessner Realty
01.2007 - 01.2009

High School Diploma -

Hammonton High School

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Traci Swayne