TRACI THOMAS
Wealth Advisory Support/ Front And Back Office Operations Manager
Marietta,GA
Summary
Knowledgeable and dedicated support professional of Wealth Advisors. Experience developing and maintaining business and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives in the financial planning and investment advisory industry.
Overview
23
23
years of professional experience
Work History
Operations Manager
Procarian Wealth Advisors/Ameriprise Financial
Atlanta, GA
02.2014 - Current
- Support to Private Wealth Advisory practice with assets under management of over 650 million, 1100 clients, 6 offices.
- Manage client on-boarding with focus on facilitating and implementing successful course for establishing new accounts, while educating customers on technology, products and services.
- Lead “client-care officer” through direct contact with appropriate clients and business partners.
- Responsible for measurement and effectiveness of business processes.
- Collaborate with management team to develop and implement plans for operational infrastructure systems, processes, and personnel to accommodate rapid growth of organization.
- Foster success-oriented, accountable environment within firm.
Client Relations Manager
Crescent Wealth Partners/Ameriprise Financial Services, Inc
Sarasota, FL
01.2011 - 02.2014
- Supported Private Wealth Advisory practice with assets under management in excess of 230 million.
- Provided client service to 500+ active clients including scheduling, preparation and meeting follow-up.
- Created proposals comparing existing and recommended investment allocations.
- Developed and maintained practice performance reports for weekly staff meetings and quarterly growth reports.
- Developed systems and processes to streamline death settlements process with emphasis on retention of assets.
- Organized and obtained funding from mutual fund wholesale companies for multiple marketing events throughout year.
Staff Assistant III
State College of Florida Manatee
Bradenton, FL
01.2010 - 01.2011
- Provided administrative support to Associate VP of Student Services including calendar management, screening calls and responding to inquiries when appropriate.
- Coordinated and arranged meetings, prepared agenda, reserved and prepared facilities and recorded minutes.
- Arranged for equipment maintenance and/or facility maintenance for department.
- Assisted with preparation of department budgets and maintained budget expenditures and balances.
Administrative Assistant
Kalamazoo Valley Community College
Kalamazoo, MI
01.2008 - 01.2009
- Point of contact for students, administrators and faculty to college’s non-credit career training department.
- Maintained student information and training records, using guidelines set forth by FERPA.
- Communicated college rules and expectations both written and verbally.
- Completed follow-up surveys with employers hiring graduates of non-credit training programs.
- Created reports to provide employment data to Michigan’s Department of Labor & Economic Growth for grant tracking purposes.
Administrative Assistant
Ameriprise Financial & Commonwealth Financial
Kalamazoo, MI
01.1998 - 01.2008
- Planned, scheduled, prepared, and followed-up on advisor/client meetings.
- Created proposals comparing existing and recommended investment allocations.
- Maintained and insured adherence to all federal compliance and record-keeping requirements.
Education
Business Administration -
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Training and mentoring
Professional Development
State College of Florida Bradenton, FL
2009 – 2013
- Creating a Brand Customers Love
- Understanding Your Financials
- Create an Inclusive Environment: Increase Cultural Competence
- Stop the Financial Insanity
- Social Networking for Business
Kalamazoo Valley Community College Kalamazoo, MI
1998 – 2008
- Emotional Intelligence in the Workplace
- Office Support Specialist
- Ethics Insurance Industry
- Office Management
- Supervisory Leadership
- Microsoft Excel (Beginning – Advanced)
Timeline
Operations Manager
Procarian Wealth Advisors/Ameriprise Financial
02.2014 - Current
Client Relations Manager
Crescent Wealth Partners/Ameriprise Financial Services, Inc
01.2011 - 02.2014
Staff Assistant III
State College of Florida Manatee
01.2010 - 01.2011
Administrative Assistant
Kalamazoo Valley Community College
01.2008 - 01.2009
Administrative Assistant
Ameriprise Financial & Commonwealth Financial
01.1998 - 01.2008
Business Administration -
State College of Florida, Manatee-Sarasota
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