Traci Townsend
Emery,SD
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 10+ years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
30
30
years of professional experience
Work History
Administrative Office Manager/Owner
Essential Virtual Assistants
2000.01 - Current
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problem solving.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Maintained strict confidentiality of sensitive information, upholding highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created document management system to reduce paper usage and improve accuracy of tracking.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Created digital filing system to reduce paper usage and toner consumption.
- Coordinated travel arrangements for local and international travelers.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Completed weekly payroll for 6 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Founded and managed Virtual Office Administration business, growing revenue to $30,000.00 in first year.
Owner/Operator
Bask Tanning Boutique
2017.02 - 2020.01
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for business.
- Successfully managed team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
Oiler/Operator
IUOE Local 324
2013.04 - 2018.12
- Improved equipment reliability by conducting regular maintenance checks and lubrication.
- Ensured safe working environment with adherence to safety protocols and regulations.
- Boosted overall efficiency of machinery, performing routine inspections and adjustments as needed.
- Maintained accurate logs of all maintenance tasks for future reference and analysis.
Waitress/Manager
Roxanne Hopkins
1994.01 - 2008.06
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Daniel Boone Jr. Sr. High School
Birdsboro, PASkills
- Office Administration
- Documentation and control
- Presentation Design
- Scheduling and calendar management
- Event Coordination
- Document Management
- Organizational Leadership
- Human Resources Management
- Administrative Support
- Content Creation
- Social Media Management
Timeline
Owner/Operator
Bask Tanning Boutique
2017.02 - 2020.01
Oiler/Operator
IUOE Local 324
2013.04 - 2018.12
Administrative Office Manager/Owner
Essential Virtual Assistants
2000.01 - Current
Waitress/Manager
Roxanne Hopkins
1994.01 - 2008.06
High School Diploma -
Daniel Boone Jr. Sr. High School
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