Traci Vancil
Nashville,TN
Summary
Hardworking and passionate tailgate employee with strong organizational skills, customer service skills, and management experience eager to be given a chance at the Brand Ambassador position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BOH Team Member
Tailgate Brewery HQ
06.2023 - Current
- Maintains clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosts overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborates with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhances food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentors new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
Veterinary Receptionist
Harpeth Valley Animal Hospital
01.2023 - 06.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
FOH/BOH Team Member
Otaku Ramen (West)
08.2022 - 02.2023
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Food Vendor
Daddy's Dogs
07.2021 - 02.2022
- Utilized social media platforms to engage with customers, announce promotions, or showcase daily specials for increased visibility in the community.
- Checked stock levels and restocked items to prepare for next shift.
- Participated in local food events to promote brand awareness and attract new clientele.
- Streamlined vendor operations by implementing a system for order-taking, preparation, and delivery of food items.
- Adhered to all necessary permits and regulations required for food stand operation, ensuring full compliance with local laws and requirements.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Barista
Starbucks
01.2017 - 08.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Associate Manager
Regal Cinemas
04.2017 - 08.2018
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
- Secured theater at end of each shift to prevent theft of theater items.
- Participated in promotional events, effectively boosting ticket sales for upcoming movies and features.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Handled emergency situations to maintain safety of staff and customers.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within the theater.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Floor Staff Member
Regal Cinemas
04.2015 - 04.2017
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ (Online)2027
High School Diploma -
Academy At Hickory Hollow
Nashville, TN12.2016
Skills
- Team Player
- Active listener
- Cash Handling
- Adaptable and Flexible
- Customer Service
- Cleanliness
- Adaptive and creative
- Safe Food Handling
- Beverage Preparation
- Menu Memorization
- Conflict Mediation
Certification
- Active TABC License
Timeline
BOH Team Member
Tailgate Brewery HQ
06.2023 - Current
Veterinary Receptionist
Harpeth Valley Animal Hospital
01.2023 - 06.2023
FOH/BOH Team Member
Otaku Ramen (West)
08.2022 - 02.2023
Food Vendor
Daddy's Dogs
07.2021 - 02.2022
Associate Manager
Regal Cinemas
04.2017 - 08.2018
Barista
Starbucks
01.2017 - 08.2022
Floor Staff Member
Regal Cinemas
04.2015 - 04.2017
Bachelor of Science - Biochemistry
Arizona State University
High School Diploma -
Academy At Hickory Hollow
- Active TABC License
Similar Profiles
ALBERTA KNUTSONALBERTA KNUTSON
Bartender, Server at Tailgate BreweryBartender, Server at Tailgate Brewery
Cesare RandazzoCesare Randazzo
Line Cook at Tailgate BreweryLine Cook at Tailgate Brewery
Tristan BonillaTristan Bonilla
Barback at Christian's Tailgate Sports Bar & GrillBarback at Christian's Tailgate Sports Bar & Grill