Traci Weaver Sealey
Bessemer City,NC
Summary
Seasoned Auto Damage Appraiser skilled in evaluating and documenting vehicle damage. Brings many years of exceptional customer service combined with effective communication and firm command of industry best practices. Talented negotiator with many years of industry success. Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Analytical professional proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures, and policies. Accommodating and logical individual skillful in creating customized requests for each client. Thorough professional offering many years of experience working for insurance companies. Works outdoors in all types of weather and travels extensively to customer locations. Accurate in damage assessment, cost estimation, and repair options. Hands-on professional with demonstrated background in vehicle design, repair, and salvage values. Offering many years of experience determining repair costs through accurate and thorough appraisals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Everett Smith & Associates
Irmo , South Carolina
06.2022 - Current
- Visited customer locations to assess vehicle damages in person.
- Traveled extensively throughout designated territory conducting appraisals in a timely manner.
- Communicated directly with customers regarding their repair estimates and any additional information needed by the insurance company.
- Inspected damaged vehicles to determine the extent of damage and cost of repairs.
- Compiled detailed reports on vehicle damage assessments for insurance companies.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
Auto Damage Appraiser
C Flowers Appraisal
Boiling Springs , SC
03.2005 - Current
- Developed cost effective solutions to restore damaged vehicles to their original condition.
- Reviewed and analyzed vehicle damage to determine repair costs.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Performed post-repair inspections to verify satisfactory completion of work.
- Took photographs and wrote detailed summaries to document damage.
Auto Damage Adjuster
Auto Damage Appraisers, Inc.
Sylcester, GA
03.2009 - 09.2022
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Interacted with insurance companies regarding coverage issues related to auto damages.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Performed regular inspections of vehicles during the repair process in order to ensure quality standards were being met.
- Adhered strictly to company policies when assessing damages and estimating costs.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Investigated claims of fraud involving inflated repair bills or substandard parts and labor quality.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Verified that all repair work was completed according to the estimate.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Investigated auto accident claims to determine liability and coverage.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Evaluated extent of damage and documented findings.
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Utilized claims software and databases for tracking and managing active claims.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Reviews and adjusts claims by claim processing guidelines.
- Identified and pursued subrogation opportunities to recover claim costs.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Ensured compliance with internal controls, policies, and procedures in the handling of claims.
- Completed insurance forms to indicate repair cost estimates and recommendations.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Determined salvage value for total-loss vehicles.
Education
BBA - Accounting
Central Piedmont Community College
Charlotte, NC05-1991
Skills
- Repair negotiations
- Appraisal writing
- Complex claims experience
- Technical report writing
- Estimation skills
- Claims Management
- Organizational abilities
- Negotiation and communication
- Vehicle Inspection
- Cost Estimation
- Labor Costing
- Wheel Alignment
- Paint Matching
- Insurance procedures
- Damage Assessment
- Repair Planning
Certification
Licensed in both North and South Carolina
Timeline
Auto Damage Appraiser
Everett Smith & Associates
06.2022 - Current
Auto Damage Adjuster
Auto Damage Appraisers, Inc.
03.2009 - 09.2022
Auto Damage Appraiser
C Flowers Appraisal
03.2005 - Current
BBA - Accounting
Central Piedmont Community College
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