Senior Board Administrator III
Office of Professional Licensure and Certification
Concord, NH
08/13/07 - Current
- Prepared reports on various projects for management review.
- Provided general administrative support to staff members.
- Provided technical assistance with computer hardware and software issues when needed.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Assisted in the development of new administrative systems, procedures and policies.
- Created presentations with Microsoft PowerPoint for management team members.
- Designed forms and templates to streamline workflow processes within organization.
- Compiled data from multiple sources into comprehensive reports for management review.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Ensured compliance with health and safety regulations within the office environment.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Conducted performance evaluations and recommended training programs for staff development.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Facilitated communication between departments to support project completion and goal achievement.
- Implemented filing systems to improve document organization and retrieval.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Implemented new software and technology solutions to enhance office productivity.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided clerical support to departmental activities when needed.
