Summary
Overview
Work History
Education
Skills
Committees
Timeline
Generic

Traci Weir

Crawford,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Vice President

TFNB YOUR BANK FOR LIFE
02.2019 - Current
  • Increased efficiency by streamlining processes and implementing new customer service tools for the team.
  • Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
  • Mentored junior staff members, helping them develop their skills and advance their careers within the organization.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.

Financial Center Manager

Extraco Banks
08.2018 - 02.2019
  • Provide support, guidance, direction, and training to staff; motivate staff to meet required performance levels
  • Manage and coach branch/center personnel engaged in retail operations to achieve profit, growth, and customer service objectives, within bank policy guidelines
  • Maintain communication between branch/center and upper management
  • Act as a working manager, coach reports and model expected level of service.

Relationship Banker Supervisor

Extraco Banks
02.2018 - 08.2018
  • Grow and mentor the retail team at Midway location by providing feedback, making observations, and encouraging efforts to meet and surpass monthly goals
  • Provide a superior customer experience using SWARM techniques
  • Coach Relationship Bankers in the identification and fulfillment of customer needs
  • Partner with Relationship Manager to coordinate one-on-ones with direct reports
  • Ensure efficient operation of branch banking processes and in accordance with bank policy.

Senior Relationship Banker

Extraco Banks
07.2015 - 02.2018
  • Provide superior service to new and existing customers; ensure customers are utilizing and realizing full benefits available with all offered products
  • Identify better-suited products based on customer needs
  • Assist with audit procedures responsibilities to ensure branch compliance with bank policies
  • Selected as a member of the 2017 SAIL team project, which focused on streamlining customer notifications in accordance with Extraco's mission to provide a superior customer experience.

Senior Teller

BBVA Compass
04.2014 - 07.2015
  • Manage client accounts with complete accuracy
  • Cross selling of products to customers, pair clients with most appropriate banker based on customer needs
  • File and organize documents, ensure safety deposits are paid on time
  • Handled internal audits to ensure accuracy and precision, interface with external auditors during exams/reviews.

Education

Bachelor of Science - Business Administration

Tarleton State University
Stephenville, TX
05.2020

Skills

  • Corporate Presentations
  • Policy Compliance
  • Consulting
  • Recruiting and Hiring

Committees

  • Heart of Texas Public Relations Committee
  • Texas Longhorn Breeders Association
  • YP Waco Chamber Member

Timeline

Assistant Vice President

TFNB YOUR BANK FOR LIFE
02.2019 - Current

Financial Center Manager

Extraco Banks
08.2018 - 02.2019

Relationship Banker Supervisor

Extraco Banks
02.2018 - 08.2018

Senior Relationship Banker

Extraco Banks
07.2015 - 02.2018

Senior Teller

BBVA Compass
04.2014 - 07.2015

Bachelor of Science - Business Administration

Tarleton State University

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Traci Weir