Traci Wright
Sherman,USA
Summary
Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Detention Officer
Collin County Sheriff's Office
09.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Sales Assistant
Texoma Hyundai
04.2011 - Current
- Used product knowledge to assist customers and suggest products.
- Educated customers on suitable products and services depending on needs.
- Networked to build client base and promote products to new and existing clients.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customers' questions regarding products, prices and availability.
- Handled credit and debit card payment processing to complete purchasing experience.
Lost Prevention
Academy Sports + Outdoors
03.2010 - 04.2011
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Monitored multiple databases to keep track of all company inventory.
Collections Representative
West Asset Management
09.2008 - 03.2009
- Entered customers' financial status information into system.
- Advised debtors on payment options and set up payment plans.
- Handled irate customers smoothly to achieve performance targets.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Handled contracts and payments on accounts.
- Reasoned with customers and attempted to negotiate full balance payments.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
Hostess Manager
Cracker Barrel
06.2007 - 09.2008
- Set up and decorated menu marketing boards with current specials information and drink features.
- Notified servers after seating parties in section for prompt service.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered customers' questions about hours, seating, current wait time and other information.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Assistant Manager
NAPA Auto Parts
04.2002 - 06.2007
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Supported sales management to optimize business development.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Education
High School Diploma -
S&S High
Sadler, TX05.2003
Master of Science - Criminal Justice
Texas A&M International University
Laredo, TX05-2025
Doctor of Criminal Justice - Criminal Justice
National Univeristy
La Jolla, CA10-2028
Skills
- Bachelor's Degree in Criminal Justice (in process)
- Analyst knowledgeable
- Excellent interpersonal skills
- Knowledge of the Penal Code and other statutory laws relative to criminal offenses
- Ability to work well with others and provide excellent communication skills
- Work under pressure in a busy environment and resolve conflicts effectively
- Knowledgeable and experienced with Internet resources, social media, and Microsoft Office Applications
- Physical restraint
- Patience and tolerance
- Emergency response
- Behavioral observation
- Body and cell searches
- De-escalation techniques
- Restraint techniques
Accomplishments
- Weapon Certified
- Basic & Intermediated Jailer Certification
Certification
- Certification for 8 years of service
- Certification of Bronze and Silver in the Hyundai Motor America and Mobis Parts America recognition
- National Honor Society of Criminal Justice
- Alpha Phi Sigma
Timeline
Detention Officer
Collin County Sheriff's Office
09.2023 - Current
Sales Assistant
Texoma Hyundai
04.2011 - Current
Lost Prevention
Academy Sports + Outdoors
03.2010 - 04.2011
Collections Representative
West Asset Management
09.2008 - 03.2009
Hostess Manager
Cracker Barrel
06.2007 - 09.2008
Assistant Manager
NAPA Auto Parts
04.2002 - 06.2007
High School Diploma -
S&S High
Master of Science - Criminal Justice
Texas A&M International University
Doctor of Criminal Justice - Criminal Justice
National Univeristy
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