Personable and dedicated professional with extensive experience in Customer Service, Administrative Support and Office Management. Articulate, enthusiastic and results-oriented with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, multitasking and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Traci Yeley
Bakersfield,CA
Summary
Overview
6
years of professional experience
Work History
PestX Bakersfield Termite and Pest ControlBakersfield, CA
OFFICE MANAGER
10.2020 - Current
Job overview
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained filing system for records, correspondence and other documents.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Processed payments and updated accounts to reflect balance changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Buy Local MediaBakersfield, CA
ACCOUNT MANAGER
02.2018 - 10.2019
Job overview
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Managed multiple accounts simultaneously while meeting deadlines.
- Generated leads through cold calling activities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained electronic records of each account.
Education
Summit Bible CollegeBakersfield
Some College (No Degree) from Theology
University Overview
Skills
- Office Administration
- Exemplary Communication Skills
- Customer Relations
- Multiline Phone Systems
- Appointment Scheduling
- Verbal and Written Communication
- Account Management
- Employee Supervision
- Invoicing and Billing
- Multi-Task Management
- Records Management
- Customer Conflict Resolution
- Time Management
- Work Planning and Prioritization
Timeline
OFFICE MANAGER
PestX Bakersfield Termite and Pest Control
10.2020 - Current
ACCOUNT MANAGER
Buy Local Media
02.2018 - 10.2019
Summit Bible College
Some College (No Degree) from Theology
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