Tracia Smithson
Operations Specialist
Slidell,LA
Summary
Enthusiastic and diligent employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and teamwork and training in naval computer systems. Motivated to learn, grow and excel in IT Support.
Overview
2
2
Languages
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Operations Specialist Second Class
US Navy
11.2008 - Current
- Cross trained with IT Specialist in submitting, completing trouble tickets and troubleshooting minor naval ship network issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support team
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Sales Associate
The Home Depot
11.2018 - 06.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
Cashier
Popeyes Louisiana Kitchen
03.2015 - 10.2018
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Education
High School Diploma -
Salmen High School
Slidell, LA 08.2004 - 04.2008
Skills
Keyboarding skills
Accomplishments
- Collaborated with team of 5 in the development of Operations Division upon the USS Hershel Williams.
- Received two Homer awards for excellent customer service and customer satisfaction.
- Received Navy-Marine Corps Medal for the development of Operations Division.
- Received a letter of recognition by the Southeast Navy Region Admiral for assisting in organizing the annual national EPLO conference.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“He who fears he will suffer, already suffers because he fears.”
— Michel De Montaigne
Timeline
Sales Associate
The Home Depot
11.2018 - 06.2020
Cashier
Popeyes Louisiana Kitchen
03.2015 - 10.2018
Operations Specialist Second Class
US Navy
11.2008 - Current
High School Diploma -
Salmen High School
08.2004 - 04.2008
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