Tracia Thweatt
Winston-Salem,NC
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
City of Winston-Salem
Winston-Salem , NC
12.2018 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- HR Liaison
Customer Service Representative
Blue Caffe
Winston-Salem , NC
11.2017 - 12.2018
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Compiled reports on overall customer satisfaction.
- Called potential customers to assess business needs and present value propositions.
Administrative Assistant
Doomy Painting Inc.
Winston-Salem , NC
02.2015 - 10.2017
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Some College (No Degree) - Business Management
Forsyth Technical Community College
Winston-salem, NCSkills
- Reception oversight
- Office Administration
- Check processing
- Information Security
- Appointment Scheduling
- Data Entry
Timeline
Administrative Assistant
City of Winston-Salem
12.2018 - Current
Customer Service Representative
Blue Caffe
11.2017 - 12.2018
Administrative Assistant
Doomy Painting Inc.
02.2015 - 10.2017
Some College (No Degree) - Business Management
Forsyth Technical Community College
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