Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Tracia Wright

Bridgton

Summary

Experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments.

Overview

7
7
years of professional experience

Work History

Clerical Assistant

Cort&smalls
02.2025 - Current
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Patient Service Representative

Maine Medical Center
05.2022 - 10.2023
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Scheduled patient appointments and procedures.

Data Entry Clerk/Customer Service Representative

LogistiCare
04.2020 - 07.2022
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Proofread and edited documents to correct errors.
  • Verified outdated data and implemented necessary changes to records.
  • Gathered and documented statistical information to generate reports.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.

Direct Support Professional

MAS Medical Staffing
11.2018 - 09.2020
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted individuals in development of social skills to become integrated in community.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Education

High School Diploma -

Southeastern Regional
South Easton, MA
06-2014

Skills

  • Good Communication
  • Strong Work Ethic
  • Supply Organization
  • Health and Safety Regulations
  • Teamwork and Communication
  • Indirect Patient Care
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Data Entry
  • Call Center Operations
  • Customer Relations
  • Clerical Support
  • Problem-Solving Abilities
  • Inbound and Outbound Calling

Education and Training

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Timeline

Clerical Assistant

Cort&smalls
02.2025 - Current

Patient Service Representative

Maine Medical Center
05.2022 - 10.2023

Data Entry Clerk/Customer Service Representative

LogistiCare
04.2020 - 07.2022

Direct Support Professional

MAS Medical Staffing
11.2018 - 09.2020

High School Diploma -

Southeastern Regional

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