Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Tracie Aorilio

Independent Contractor
Annapolis,MD

Summary

A dedicated, proactive and meticulous contractor who takes a hands-on approach boasting over 30 years of IT experience with 20 years concentrated on workforce. Proficiencies include system programming and optimization, data analysis, SQL report writing, staff training and development. Customer and performance-oriented team player with an organized nature and analytical problem-solving approach. Proactive and produces high-quality work by applying determination and attention to detail. Excellent reputation for subject matter expertise, leadership, resolving problems and improving customer satisfaction.

Overview

30
30
years of professional experience

Work History

INDEPENDENT CONTRACTOR

Tracie Aorilio
Annapolis, United States
08.2022 - Current
  • Delivering outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborate closely with clients to better understand entire project scope.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduce new methods, practices and systems to reduce turnaround time.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.
  • Enhanced production of symplr's Time & Attendance and Staffing & Scheduling applications to exceed goals.
  • Synthesize current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.

MANAGER - IT WORKFORCE APPLICATIONS

Luminis Health
Annapolis, MD
08.2009 - 08.2022
  • Develop and initiate projects, including managing costs, schedule and performance.
  • Orchestrate projects within strict timeframes and budget constraints by solving complex problems, improving efficiencies and working closely with various levels of leaders.
  • Identify, review and apply policies and procedures by exercising informed judgment to achieve optimal performance.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.

SYSTEMS ANALYST

Anne Arundel Medical Center
Annapolis, MD
08.2002 - 02.2009
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Defined business goals to determine systems requirements.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.

NETWORK ADMINISTRATOR

Anne Arundel Medical Center
Annapolis, MD
05.2000 - 01.2002
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.

HELP DESK TECHNICIAN

Anne Arundel Medical Center
Annapolis, MD
08.1991 - 05.2000
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed nightly tape backups and daily business processing runs.
  • Data entry of pharmacy charges.

Education

Bachelor of Science - Information Systems Management

University Of Maryland - Baltimore County
Baltimore, MD

Skills

Systems Installation, Configuration, and Upgrading

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Timeline

INDEPENDENT CONTRACTOR

Tracie Aorilio
08.2022 - Current

MANAGER - IT WORKFORCE APPLICATIONS

Luminis Health
08.2009 - 08.2022

SYSTEMS ANALYST

Anne Arundel Medical Center
08.2002 - 02.2009

NETWORK ADMINISTRATOR

Anne Arundel Medical Center
05.2000 - 01.2002

HELP DESK TECHNICIAN

Anne Arundel Medical Center
08.1991 - 05.2000

Bachelor of Science - Information Systems Management

University Of Maryland - Baltimore County

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Tracie AorilioIndependent Contractor