Tracie Authier
Boyce,VA
Summary
Dynamic Service Manager with a proven track record at Leesburg Buick GMC Hummer, excelling in customer service and team leadership. Expert in implementing quality control measures and training staff, resulting in enhanced service delivery and customer satisfaction. Skilled in problem-solving and conflict resolution, fostering strong relationships and repeat business.
Overview
17
17
years of professional experience
Work History
Service Manager
Leesburg Buick GMC Hummer
01.2023 - Current
- Managed service department operations, ensuring optimal workflow and customer satisfaction.
- Trained and mentored technicians on best practices and service procedures.
- Oversaw scheduling and dispatching of service appointments to enhance efficiency.
- Implemented quality control measures to improve service delivery standards.
- Collaborated with parts department to manage inventory and reduce delays in service.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Fresh Food Manager
Harris Teeter
09.2013 - 11.2019
- Managed daily operations of fresh food department, ensuring product quality and availability.
- Trained and mentored team members on food safety standards and operational best practices.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Developed promotional displays to enhance customer engagement and drive sales within department.
- Trained and led team of 22 department team members.
- Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Maximized profits through careful cost control measures such as bulk purchasing discounts from suppliers.
General Laborer
Noodles & Company
09.2008 - 08.2013
- Operated kitchen equipment to prepare food efficiently and safely.
- Maintained cleanliness and organization of workspaces to ensure compliance with health standards.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored inventory levels to support timely restocking of supplies and ingredients.
- Supported management in maintaining operational standards through regular quality checks of food items.
- Increased productivity with effective communication and collaboration among team members.
Education
Associate of Arts - Medicine
Mt. Senrio College
Ladysmith, WISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Conflict resolution
- Goal oriented
Accomplishments
- Supervised team of 23 staff members.
Timeline
Service Manager
Leesburg Buick GMC Hummer
01.2023 - Current
Fresh Food Manager
Harris Teeter
09.2013 - 11.2019
General Laborer
Noodles & Company
09.2008 - 08.2013
Associate of Arts - Medicine
Mt. Senrio College