Tracie Barnes
Edmond,Oklahoma
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Supervisor
Levy Restaurants
Oklahoma City, OK
03.2017 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Vine & Board
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Server Shift Leader
Signature Grill
01.2017 - 08.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Education
Bachelor of Arts - Sociology
University of Central Oklahoma
Edmond, OK05.2023
Certification - NFDA Cremation Certification
University of Central Oklahoma
Edmond, OK03.2016
Certifications - DCA Diamontolgy/Gemology
University of Oklahoma
Norman, OK07.2011
Skills
- Cost Control
- Business Development Understanding
- Google Drive
- Graphic Design
- Project Management
- Staff Management
- Customer Relationship Management
- Staff Supervision
- Recruiting and Interviewing
- Consulting
- Negotiation and Conflict Resolution
- Maximizing Profitability
- Scheduling and Coordinating
- Overseeing Employees
- Sales and Marketing
- Training and Development
- Team Motivation
- Directing Team Members
- Marketing Tactics
Timeline
Assistant Manager
Vine & Board
11.2022 - Current
Supervisor
Levy Restaurants
03.2017 - Current
Server Shift Leader
Signature Grill
01.2017 - 08.2021
Bachelor of Arts - Sociology
University of Central Oklahoma
Certification - NFDA Cremation Certification
University of Central Oklahoma
Certifications - DCA Diamontolgy/Gemology
University of Oklahoma
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