Tracie Akers

• Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Coached employees through day-to-day work and complex problems.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Assisted director with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Interpreted management directives to define and document administrative staff processes.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Copied, logged and scanned supporting documentation.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Verified data integrity and accuracy.
• Produced ad hoc reports and documents for senior team members.
• Entered details such as payments, account information and call logs into our computer system.
• Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
• Managed team of medical support personnel.
• Ensured safety and well-being of patients.
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
• Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
• Implemented new policies, renewals and reviews

(Including CAPHS, and STAR)

Background checks, OIG, NPDB, CMBA

Development of Medical Staff policies and procedures when one was not obtained.

Updated Medical Staff to Joint Commission Standards

Managed MEC, PAC, Surgery, Medicine, Quality, PT&IC meetings and minutes.

• Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
• Resoled problems with areas such as communication and billing that could negatively impact services.
• Maintained sanitary residents' and program rooms.
• Connected patients with available community and charitable resources.
• Resolved problems with areas such as communication and billing that could negatively impact services.
• Managed reception activities, including greeting visitors, answering phones and maintaining front desk in organized manner.
• Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
• Trained Administrative Office staff
• Submitted insurance claims and updated patients’ insurance information.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
• Verified and created claim Numbers by communicating with various insurance companies.
• Contacted various callers on daily basis and exercised discretion and interpretive judgment.
  
• Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area.
  

• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Ensured each medical room was properly stocked with adequate supply of medications and supplies.
• Pulled charts and prepared them for nurses and doctors' assessment.
• Adhered to strict HIPAA guidelines at all times according to company policy.
• Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, and insurance companies to expedite payments and resolve issues.
• Accurately collected personal, billing and medical detail for various patients per day.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Greeted each patient pleasantly and provided desk sheet for sign-in.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

• Scheduled and accompanied clients to medical appointments.
• Report significant information and changes in patient condition to Doctor.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Monitored test accuracy using quality controls.
• Measured patient spirometry.
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
  
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
• Offered age-appropriate patient care before, during and after exams.
• Collected all pertinent data and calculations to aid physician in interpreting results.
• Measured patient pulse oximetry.
• Escorted patients to examination rooms.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
• Submitted prescriptions to pharmacy via phone, fax or web.
• Attended required training, education and meetings.
• Assisted physicians in follow-through of care.
• Participated in Continuous Quality Improvement (CQI) activities.
• Obtained pre- and post-treatment vital signs and weight.

• Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
• Supported patients' daily living needs, including feeding.
• Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
• Responded appropriately to physical, emotional and developmental needs of patients and their families.
• Followed safe lifting techniques and individual resident lifting instructions.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
• Reported any unusual circumstances in patients’ condition or environment.

• Oriented and trained new staff on proper procedures and policies.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Ordered and prepared reagents and supplies.
• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Collected histories, vitals and current complaints via patient interviews.
• Identified test discrepancies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Ensured collection of lab specimens by appropriate lab courier.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Obtained all prescribed laboratory testing.
• Welcomed patients and inquired about wellbeing since last treatment.
• Measured patient spirometry.
• Collected all pertinent data and calculations to aid physician in interpreting results.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepped and draped patients in sterile fashion.
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Attended required training, education and meetings.
• Maintained detailed records of test results by entering data and patient information into computer.
• Obtained pre- and post-treatment vital signs and weight.
• Tested and recorded blood glucose levels.
• Obtained accurate medical histories from patients, highlighting critical information.
• Operated cardiac imaging and monitoring equipment.
• Entered patient, procedure and equipment into computer system.