Summary
Overview
Work History
Education
Skills
Accomplishments
Organization Memberships
Timeline
Generic

TRACIE CRADDOX

Summary

Skilled in problem-solving, with a strong desire for knowledge and excellent communication skills. Ready to contribute to team success and achieve positive results. Eager to tackle new challenges and dedicated to advancing organizational goals with passion and dedication.

Overview

20
20
years of professional experience

Work History

Human Resources Specialist

Bill Gosling Outsourcing
11.2024 - Current
  • Work in conjunction with the carrier and broker during annual contract negotiations and premium renewals.
  • Assist with the maintenance and testing of the HRIS and other systems, and the maintenance of the employee benefits intranet site, and with benefits and wellness initiatives
  • Reconciled monthly benefits billing, in conjunction with the Finance department
  • Handles all benefit updates provided by the benefit broker and/or carrier, as well as legislative/ federal changes
  • Directs various Company programs, policies, procedures, and processes.
  • Maintain the Company's Human Resources Information System daily (Workday)
  • Conducts investigations, interviews witnesses, and renders a solution with fairness
  • Communicates with open dialogue effectively with employees and management at all levels
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Worked alongside global business leader to deploy new training strategies.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee benefits programs and assisted with open enrollment.

Benefits Specialist

City of Newport News
08.2023 - 06.2024
  • Problem-Solving by answering employee inquiries via telephone, email, and in person
  • Collaborate with the population to educate on new products, services, and policies
  • Book appointments with employees to go over benefits and VRS Retirement
  • Prepares written correspondence and other documents
  • Facilitated New Hire Orientation (NEO), education, and training sessions
  • Processes enrollments, terminations, and status changes into HRIS and carrier portals
  • Initiates COBRA process, monitors COBRA activities
  • Reviews, reconciles, and resolves coverage and billing discrepancies
  • Enter billing invoice batches in the City’s financial system
  • Creates and maintains records of participants, beneficiaries, retired, and separated members
  • Councils’ employees with administering health, dental, vision, life insurance, flexible spending, HSA, RHS, and other voluntary and involuntary benefits
  • Virginia Retirement System, 457/Roth retirement savings accounts

Benefits Coordinator

Western Tidewater Community Services Board
06.2022 - 08.2023
  • Administer LOA, FMLA, COBRA, and accommodations (ADA)
  • Coordinates open enrollments and benefits fairs, and introduces new benefits
  • Conducted investigations into workplace issues, gathered information, interviewed witnesses, and followed up with comprehensive reports
  • Prepares ACA and OSHA, OSHA 300 reports, meeting state and federal requirements
  • Advises and consults on targeted recruitment for targeted jobs, including both local and virtual fairs, and social media recruitment campaigns
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Built relationships with vendors to foster quality service delivery.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Kronos.

Human Resources Generalist

CTR Management Group
09.2021 - 05.2022
  • Reviewed benefit data of SCA contractors in payroll audits
  • Assisted with benefits (health, life, vision, dental, FSA, HSA, 401k)
  • Prepares written correspondence and other documents
  • Engaged employees with surveys on the benefits process and benefit suggestions
  • Workers' Compensation and Unemployment claims
  • Updated information in the HRIS system Paylocity
  • Implemented and supervised orientation procedures for new hires.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Collaborated with the payroll department on changes to deductions
  • Lead special projects - retaining COVID vaccine record status
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Facilitated criminal background check process for new hires.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.

HR Administrator

American Waterways Operators
02.2021 - 07.2021
  • Planned and executed open enrollment
  • Maintained confidential benefits records
  • Served as administrator for all the company’s benefits programs
  • Researched, reviewed, and assisted in selecting new plan options
  • Prepares written correspondence and other documents
  • Responded to benefits questions from staff via email and telephone
  • Updated payroll with terminations, new hires, and life event changes
  • Reconciled monthly benefit invoices with termination, new hires, and life event changes
  • Updated information in HRIS System (ADP)
  • Reviewed benefits agreements, HR Policies, and Procedures to achieve compliance with Federal and State Laws
  • Performed customer service, counseling, and training to maintain strong employee relationships
  • Researched, compared, and negotiated benefits pricing, saving the company in annual expenses

BOM/HR Manager

Cardinal Village
09.2020 - 01.2021
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events and incentive programs.
  • Recruited top talent to maximize profitability.
  • Liaised between multiple business divisions to improve communications.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

HR Generalist

TI Verbatim Consulting
06.2019 - 05.2020
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and monitored employee recognition programs.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Worked alongside global business leader to deploy new training strategies.
  • Collaborated with managers to identify and address employee relations issues.
  • Administered employee benefits programs and assisted with open enrollment.

HR Administrator

Iomaxis
02.2017 - 01.2019


  • Assisted in targeting new talent through universities and their future graduates, and the private sector, developing and enhancing a robust pipeline of specialty talent.
  • Organized company-wide events designed to boost employee morale.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Administered employee benefits programs and assisted with open enrollment.

HR/ Business Office Mgr.

Almost Family
06.2005 - 09.2015
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Master of Science - Human Resources Management

Walden University
Minneapolis, MN
04.2017

Bachelor of Science - Business Administration, Early Childhood Education

Walden University
Minneapolis, MN
11.2014

Skills

  • Project Management
  • Benefits administration
  • Policy interpretation
  • Employee relations
  • Exit interviews
  • Onboarding and orientation
  • Personnel relations
  • HR policy/procedure development
  • HRIS management
  • Background checks

Accomplishments

  • Conducted vendor audit, which led to refunds of over $20,000 due to overcharging of products and services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the operations team to implement inclement weather policy.
  • Assisted in the implementation of the organization, going from a PEO to self-insured benefits

Organization Memberships

  • SHRM
  • National Honor Society
  • Virginia Notary

Timeline

Human Resources Specialist

Bill Gosling Outsourcing
11.2024 - Current

Benefits Specialist

City of Newport News
08.2023 - 06.2024

Benefits Coordinator

Western Tidewater Community Services Board
06.2022 - 08.2023

Human Resources Generalist

CTR Management Group
09.2021 - 05.2022

HR Administrator

American Waterways Operators
02.2021 - 07.2021

BOM/HR Manager

Cardinal Village
09.2020 - 01.2021

HR Generalist

TI Verbatim Consulting
06.2019 - 05.2020

HR Administrator

Iomaxis
02.2017 - 01.2019

HR/ Business Office Mgr.

Almost Family
06.2005 - 09.2015

Bachelor of Science - Business Administration, Early Childhood Education

Walden University

Master of Science - Human Resources Management

Walden University

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