Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Davis

Midland

Summary

Accomplished Commercial Manager with a proven track record at AutoZone, adept in operations management and customer service. Excelled in enhancing client relationships and strategic planning, boosting market share by notable percentages. Skilled in financial budgeting and fostering team growth, my leadership significantly increased profitability and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Commercial Manager

AutoZone
01.2021 - Current
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
  • Strengthened team and organization by recruiting and hiring Number qualified employees.
  • Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Increased market share Number% by improving responsiveness and timeliness to customer needs.
  • Built relationships with clients to establish new contracts.
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Implemented training programs for staff members, improving overall team performance and productivity levels.
  • Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
  • Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
  • Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
  • Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
  • Increased sales by $Amount by issuing surveys to customers and interpreting results.
  • Researched market to identify potential customers, increasing customer accounts Number%.
  • Developed Type and Type strategic plans to encourage business growth, increasing profits Number%.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Store Manager

Dollar General Distribution Center
06.2016 - 09.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Customer Service Representative

LDI
03.2012 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Robert E Lee
Midland, TX
08.2007

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Employee performance management
  • Staff training
  • Operations management
  • Financial budgeting and reporting
  • Proficient in software
  • Vendor management
  • Relationship building
  • Conflict handling
  • Schedule planning
  • Customer support
  • Payment processing
  • Client service and support
  • Knowledgeable in software
  • Payment management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Time management
  • Active listening
  • Verbal and written communication
  • Event planning

Timeline

Commercial Manager

AutoZone
01.2021 - Current

Store Manager

Dollar General Distribution Center
06.2016 - 09.2019

Customer Service Representative

LDI
03.2012 - 04.2015

Robert E Lee

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Tracie Davis