Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tracie Dekle

Summary

Seeking a entry level position in a hospital or company where I may utilize my computer and my interpersonal communication skills and experience in the workforce. Proficiencies: MS Word Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Retail Sales

Instratcart Grocery Delivery
08.2017 - Current
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Handle cash, documented returns, inventory and use point of sales system
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges as well as security practices and procedures
  • Mediate and escalate customer service concerns to higher levels as needed
  • Provide excellent customer service with active listening to determine customer wants and needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Mechanical Assembler

Nvent
05.2020 - 10.2022
  • Read and interpreted blueprints, schematics and drawings to assemble parts and products.
  • Worked with heavy machinery and various power tools when assembling parts.
  • Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
  • Performed repeated tasks while sitting or standing over extended periods of time.
  • Notified engineering of errors and discrepancies.
  • Tested finished products for compliance with tolerances and overall quality.
  • Collaborated with other line workers and team members to assemble and repair parts.
  • Identified defective items and made repairs according to department standards.
  • Disassembled and inspected [Components].
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Complied with safety standards to prevent machinery accidents and personnel injuries.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Trained and instructed coworkers in proper assembly techniques.
  • Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
  • Checked machines for proper output and functionality, fixing minor mechanical issues.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings, or blueprints.
  • Verified part numbers and placed parts in appropriate shipping containers.

School Bus Driver

True Freedom Enterprise
06.2019 - 02.2020
  • Accurately prepare and submit trip reports that may include number of passengers or trips, hours worked and mileage
  • Follow strict time schedules
  • Maintain an excellent driving record
  • Maintain excellent driving records
  • Perform pre-drive inspection to ensure everything is in working order
  • Pick up and drop off students at regularly scheduled neighborhood locations
  • Remain alert and focused in situations requiring significant concentration such as heavy traffic or bad weather
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Enforced student behavior policies and responded to student emergencies.
  • Drove bus along assigned route, picking up students.
  • Identified and reported mechanical problems and safety hazards.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Maintained accurate and up-to-date route and time logs.
  • Recorded bus route and made notes for substitute drivers.
  • Executed proper and timely loading and unloading of passengers.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Attended pre-trip meetings to support safe transport of students.
  • Assisted in loading and unloading students and belongings.
  • Inspected and serviced buses on regular basis.
  • Assisted in training new drivers and maintaining driver certifications.

School Bus Driver

Lift Transportation
02.2019 - 07.2019
  • Accurately Prepared and submitted trip reports that may include number of passengers or trips, hours worked and mileage
  • Complied with traffic regulations to operate vehicles in a safe and courteous manner
  • Maintained an excellent driving record
  • Maintained excellent driving records
  • Remained alert and focused in situations requiring significant concentration such as heavy traffic or bad weather

Customer Service Representative

Dial America
08.2017 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Assembly Worker/Machine Operator

King Nut Inc
06.2013 - 01.2015
  • Demonstrated great team work by assisting others as needed
  • Ensured and maintained the flow of production at all times
  • Identified operation malfunctions and notified supervisor when necessary
  • Inventoried and documented finished products to determine if product orders were complete
  • Lifted raw materials, finished products, and packed items, manually or using hoists
  • Loaded and unloaded items from machines and conveyors
  • Maintained communication with technicians, supervisors, and operators to ensure product quality and to rectify problems
  • Marked or tagged identification on parts
  • Operated machinery in a safe and efficient manner while remaining compliant with company procedures

Customer Service Representative

Marriott International
10.2009 - 10.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Manager

U-Haul International
10.1996 - 04.2000
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.

Education

Associate of Science - Health Science-Healthcare Technology, and Systems

Ultimate Medical Academy , Alliance High School
2020

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2018

Skills

  • PROFESSIONAL SKILLS
  • Computer Support
  • Customer Service Support
  • Interpersonal Communication
  • MS Office
  • Health Records Management
  • Patient Scheduling
  • HIPAA Compliance
  • Basic Billing/Coding
  • Operate Electronic Health Records Software
  • Understand Medical Terminology
  • Data Entry & Security
  • Patient Reimbursement Processing
  • Proper Staffing
  • Security Practices
  • Shipment Processing
  • Teamwork and Collaboration
  • Leadership
  • Independent Judgement
  • Product Knowledge
  • Answering Customer Questions
  • Ability to Lift 40 Pounds
  • Team Cooperation
  • Time Management
  • Store Opening and Closing
  • Excellent Written and Verbal Communication
  • Player Motivation
  • Assigning Tasks
  • Flexible Hours
  • Suggestive Selling
  • Customer Assistance
  • Gift Wrapping
  • Goal-Driven
  • Maintaining Clean Work Areas
  • Cash Register Operation
  • Customer Needs Assessment
  • Cash Handling
  • Returns and Exchanges

Affiliations

School Mixologist Certificate, 2000Course, consist of training on how to prepare over 100 of achromic beverages, and proper food safety, and state drinking, requirement, serving, and purchasing of beverages.Remington College Medical Assistant , 1994Training of hospital duties, training of front office duties, as well the procedures of how to assist in a doctor office. Giving blood draws, injections, taking of vital signs, and all other basic medical health information.

Timeline

Mechanical Assembler

Nvent
05.2020 - 10.2022

School Bus Driver

True Freedom Enterprise
06.2019 - 02.2020

School Bus Driver

Lift Transportation
02.2019 - 07.2019

Retail Sales

Instratcart Grocery Delivery
08.2017 - Current

Customer Service Representative

Dial America
08.2017 - 10.2017

Assembly Worker/Machine Operator

King Nut Inc
06.2013 - 01.2015

Customer Service Representative

Marriott International
10.2009 - 10.2010

Customer Service Manager

U-Haul International
10.1996 - 04.2000

Associate of Science - Health Science-Healthcare Technology, and Systems

Ultimate Medical Academy , Alliance High School

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Tracie Dekle