Tracie DelaCruz
San Antonio,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Clinical Pathology Laboratories, Inc.
07.2017 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
Baylor Scott And White Hospital
01.2016 - 07.2017
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets
Licensed Sales Producer and Office Manager
AllState
05.2012 - 01.2016
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
Education
No Degree - Business Management
San Antonio College
San Antonio, TX12.2024
Skills
- Interdepartmental Communication
- Administrative Duties
- Account Management
- Customer Relations
- Interpersonal Communications
- Effective Communication
- Time Management
- Adaptability
- Technical Support
- Multitasking
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Clinical Pathology Laboratories, Inc.
07.2017 - Current
Phlebotomist
Baylor Scott And White Hospital
01.2016 - 07.2017
Licensed Sales Producer and Office Manager
AllState
05.2012 - 01.2016
No Degree - Business Management
San Antonio College
Similar Profiles
Alani Lynette NeaveAlani Lynette Neave
Phlebotomist at Clinical Pathology LaboratoriesPhlebotomist at Clinical Pathology Laboratories
Katie E. WeidnerKatie E. Weidner
Senior Account Executive at Clinical Pathology LaboratoriesSenior Account Executive at Clinical Pathology Laboratories
Christopher Bridges-WilliamsChristopher Bridges-Williams
Problem Resolution Specialist at Clinical Pathology LaboratoriesProblem Resolution Specialist at Clinical Pathology Laboratories
Shauntay BynumShauntay Bynum
Phlebotomist at Clinical Pathology LaboratoriesPhlebotomist at Clinical Pathology Laboratories
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks