Tracie Fredenburg
Adrian
Summary
Experienced professional with a proven track record in community engagement, member service excellence, and team leadership and development. Combines strong management experience from fast-paced retail environment with deep understanding of credit union operations and member relations. Skilled in building relationships, coordinating events, and promoting organizational values while delivering exceptional customer service. Demonstrates excellent communication skills and ability to work collaboratively across departments to achieve organizational goals. Resourceful and adaptable professional with a versatile background in member services and team management. Known for exceptional communication skills and a commitment to resolving member issues effectively, ready to leverage expertise to enhance organizational success.
Overview
3
3
years of professional experience
Work History
Member Service Representative III
TLC Communuty Credit Union
Tecumseh
01.2023 - Current
- Provide exceptional member service while maintaining comprehensive knowledge of credit union products and services
- Built and maintained positive relationships with members, addressing inquiries and resolving issues in a timely and effective manner
- Consistently communicated and upheld the credit union's mission, vision, and values in all member interactions
- Collaborated with team members and management to enhance member satisfaction and participation
- Participated in community outreach events and promotional activities to increase brand visibility (plug the Catherine Cobb thing you and Hannah did here, plus all the volunteering you’ve done, or you can add these as an aside at the end)
- Maintained high level of accuracy in financial transactions and member account management
- Supported digital initiatives, including online banking education and member technology adoption.
- Educated members on credit union products and services.
- Resolved member issues through effective communication and problem-solving.
- Trained new staff on policies, procedures, and member engagement techniques.
- Provided guidance to members on how best to use products or services offered by the organization.
Management Team Member / Shift Manager
McDonald's
Adrian
01.2023 - Current
- Led and supervised team of 15+ employees, fostering collaborative and inclusive work environment
- Developed and executed operational strategies to meet performance targets and customer satisfaction goals
- Coordinated daily operations, staff scheduling, and resource management in fast-paced environment
- Built strong relationships with customers and community members through consistent service excellence
- Implemented training programs for new employees, ensuring adherence to company standards and procedures
- Managed inventory, promotional campaigns, and special events to drive business results
- Resolved customer complaints and issues with patience, professionalism, and effective problem-solving
- Maintained high standards of cleanliness, safety, and operational efficiency
- Demonstrated ability to work flexible schedules and adapt to changing business needs
- Trained new staff on food safety and customer service standards.
- Scheduled shifts to maintain adequate staffing levels during peak hours.
- Assisted in inventory management and ordering supplies as needed.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Collaborated with team members to maintain a positive work environment.
- Conducted regular inspections of cleanliness and safety compliance in the restaurant.
- Resolved conflicts between team members in a timely manner.
- Conducted regular performance reviews with staff, providing feedback and guidance as needed.
- Developed and implemented strategies to improve efficiency and productivity.
- Coordinated daily operations of a team of 10+ members.
- Reviewed work products regularly for accuracy, quality assurance, completeness.
Education
General Manager - Restaurant Management
HU
Chicago08-2017
Skills
- Community Engagement & Outreach
- Event planning and coordination
- Account updating
- Adaptability and flexibility
- Emotional intelligence
- Training development
- Volunteer program management
- Written and verbal communication excellence
- Promotional material development
- Brand messaging and representation
- Team building and supervision
- Cross-departmental collaboration
- Conflict resolution
- Performance management
- Needs assessment and solution development
- Problem-solving and issue resolution
- Product knowledge and education
- Service quality improvement
- Staff education and training
Achievements And Impact
- Successfully managed high-volume customer service operations while maintaining quality standards
- Recognized for exceptional customer service and team leadership performance
- Contributed to positive workplace culture through effective communication and collaboration
- Demonstrated ability to represent organizational values and mission in community settings
- Proven track record of building trust and rapport with diverse customer/member base
Additional Qualifications
- Travel Flexibility: Available for frequent travel within service area for community events and meetings
- Physical Capabilities: Able to lift up to 50 pounds, work both indoor and outdoor environments
- Technology Proficient: Experienced with digital marketing tools, social media platforms, and customer management systems
- Community Involvement: Active participant in local community organizations and volunteer activities
- Bilingual: [If applicable - specify languages]
Timeline
Member Service Representative III
TLC Communuty Credit Union
01.2023 - Current
Management Team Member / Shift Manager
McDonald's
01.2023 - Current
General Manager - Restaurant Management
HU
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