Tracie Garcia
Groves,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
17
17
years of professional experience
Work History
Investigator
Health and Human Services Commission
04.2018 - 08.2021
- Requested and collected evidence such as household composition, resource and income information for households who received government assistance.
- Pulled and reviewed case information from agency database and compared to evidence collected in order to determine if discrepancies occurred, possibly causing an over issuance of benefits.
- Conducted investigations in accordance with agency policy, state and federal laws, rules and regulations and professional standards.
- Data entered all findings from start to finish of investigations into agency database.
- Prepared case files, presented evidence and provided testimony during informal hearings.
Texas Works Advisor
Health and Human Services Commission
07.2016 - 04.2018
- Interviewed and determined eligibility for households applying for government assistance programs such as Supplemental Nutrition Assistance Program (SNAP) and Medicaid benefits.
- Requested and evaluated household composition, resource and income data from electronic and outside business sources.
- Calculated and authorized benefits according to eligibility determination.
- Completed assigned tasks in specified timeframes based on using state and federal rules, policies and procedures.
Clerk
Texas Health and Human Services Commission
02.2005 - 09.2005
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files and records.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
High School Diploma -
Thomas Jefferson High School
Port Arthur, TX05.2000
Skills
- Detailed report writing
- Fluent in Spanish
- Ethical and honest
- Multitasking abilities
- Excellent Communication
- Reliability
- Case Management
- Telephone Etiquette
Timeline
Investigator
Health and Human Services Commission
04.2018 - 08.2021
Texas Works Advisor
Health and Human Services Commission
07.2016 - 04.2018
Clerk
Texas Health and Human Services Commission
02.2005 - 09.2005
High School Diploma -
Thomas Jefferson High School