Tracie Garrett
Brundidge,AL
Summary
Accomplished and certified Pharmacy Technician with over 10 years of customer service experience in retail pharmacy environments and different areas. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Reliable and detail-focused individual with knack for accuracy and efficiency in fast-paced environment. Possesses solid knowledge of pharmacological principles and medication safety protocols, with strong skills in data entry and customer service. Committed to enhancing patient care and optimizing pharmacy operations.
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
33
33
years of professional experience
Work History
Certified Pharmacy Technician
LYSTER ARMY HEALTH CLINIC
03.2024 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Certified Pharmacy Technician
Magnificus @ Lyster Pharmacy
10.2022 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than [500] daily prescriptions in high-volume outpatient pharmacy environment. ***Cleaning work stations and equipment for safe and sanitary conditions. ***Supported pharmacists by measuring, counting and labeling prescriptions.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume outpatient pharmacy environment.
- Restocked automated medication dispensing equipment.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax, and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
CSP Customer Service Personnel
HR Block
12.2020 - 03.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Upheld privacy and security requirements for customer information.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Representative
CGI
07.2021 - 12.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Pro Shop Employee
Brundidge Country Club
01.1992 - 09.2021
- Operated cash register to accept cash, credit card and gift card payments.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Enforced established rules of course among golfers such as out of bound areas, cart regulations and wearing of proper clothing.
- Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Monitored customers for signs of security concerns and escalated issues to management.
Pharmacy Technician
Byrd Drugs
02.2021 - 06.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
Pharmacy Technician
Synco Drugs
12.2018 - 10.2020
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Prepared pricing and instruction labels for placement on prescriptions.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Processed prescription transfer requests from competitors.
- Entered patient and medication information into to generate prescription labels.
- Requested scripts from doctors and verified insurance and coding.
- Merchandised related products to drive pharmacy department sales.
Teller
First National Bank of Brundidge
08.2013 - 12.2018
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Performed currency transaction reports for foreign currency.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Created and maintained reports and journals for loans and transactions.
Pharmacy Technician
Melanie Hawkins @ Hawkins Drugs
06.2007 - 05.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.1990
Skills
- CPR Certified
- Q-Flow, Pharmacy 2000, MHS Genesis, GSL Knowledgeable
- Adaptable
- Organized
- Accurate
- Continual learner
- Hippa Trained
- Problem-Solving Skills
- Pharmacy Operations
- Pharmaceuticals Mixing
- Manual and Automated Medication Dispensing
- Drug Storage Procedures
- Managing Prescription Refills
- Team Collaboration
- Prescription Filing
- Pharmacy Records Management
- Refill Requests
- Regulatory Compliance
- Insurance Verification
- Stocking Medications
- FDA and HIPAA Compliance
- Proper Labeling
- Workflow Optimization
- Safety Protocols and Risk Management
- Medication Side Effect Knowledge
- Serve Customers
- Profile Updating
- Resolving Complaints
- Allergic Reaction Treatment
- Routine Inspections
- High-Volume Environments
- Assisting Pharmacists
- Patient Data Management Systems
- Deposit and withdrawal management
- Money handling
- Professionalism and courtesy
- Attention to detail
- Transaction processing
- Cash handling expertise
- Data entry efficiency
- Signature verification
- Money transfer systems
- Clear communication
- Confidentiality awareness
- Money orders
- Trustworthiness and integrity
- Strong work ethic
- Positive
- Cash drawer balancing
- Compliance, banking laws, and regulations
- Friendly
- Cheerful
- Reliable
- Fraud identification
- Strong sense of banking ethics
- Safe and vault operation
Timeline
Certified Pharmacy Technician
LYSTER ARMY HEALTH CLINIC
03.2024 - 12.2024
Certified Pharmacy Technician
Magnificus @ Lyster Pharmacy
10.2022 - 03.2024
Customer Service Representative
CGI
07.2021 - 12.2021
Pharmacy Technician
Byrd Drugs
02.2021 - 06.2021
CSP Customer Service Personnel
HR Block
12.2020 - 03.2024
Pharmacy Technician
Synco Drugs
12.2018 - 10.2020
Teller
First National Bank of Brundidge
08.2013 - 12.2018
Pharmacy Technician
Melanie Hawkins @ Hawkins Drugs
06.2007 - 05.2013
Pro Shop Employee
Brundidge Country Club
01.1992 - 09.2021
High School Diploma -
Pike County High School
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