Overview
Work History
Summary
Education
Skills
Accomplishments
Work Availability
Work Preference
Certification
Languages
Software
Interests
Quote
Timeline
RegisteredNurse
Tracie Gemignani

Tracie Gemignani

Anaheim,CA

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Home Loan Specialist Fee Collaboration

Penny Mac
Westlake Village, CA
12.2020 - 09.2023
  • Quickly Learned the Fee Collab and successfully meet and exceed production goals
  • Continue to provide and help implement new procedures and protocols that increase productivity and save the company money
  • Optimized the broker experience with excellent communication, quickly and accurate loan processing, and ability to answer all questions
  • Successfully Trained multiple new hires as to our process and procedures

Customer Service, Marketing Coordinator, Messenger Services Liaison (Laid Off)

Chicago Title
Oxnard, CA
06.2019 - 12.2019
  • Assisted All Sales Reps and Real Estate Agents with their Marketing Needs (Property Profile, L&V, Mailing Labels, Farm, Etc.)
  • Coordinated Messenger services for Internal and External Customers
  • Required a high attention to detail, quick turnaround time on projects, extensive research, and strong time management skills
  • Strong Ability to manage multiple tasks such as covering reception and working on Customer Service Tasks
  • Processed Loan Payoff Documents and Wire Transfers

ASR I Broker Support (Temporary)

Anthem Blue Cross
Newbury Park, CA
11.2018 - 06.2019
  • Respond to Phone Calls and Emails from Internal and External Agents
  • Ensure daily follow up of pending issues/open cases are reviewed and Agents are updated
  • Ability to shift between 40 systems/platforms to answer all Agent Queries
  • Received complimentary emails from Agents to my Manager congratulating me on efficiently and professionally resolving issues
  • Responsible for keeping up to date and organized on all departmental changes, insurance policy changes for Medsup and MAPD plans for 17 States, Medicare changes, etc

Customer Service Lead Kylie Cosmetics E- Commerce

Seed Beauty
Oxnard, CA
02.2016 - 11.2018
  • Utilize strong written communication skills to accurately and efficiently respond to Better Business emails, Escalated Issues, Social Media Issues
  • Compose/Update automated responses to customers’ emails
  • Utilize the Internal Instant Messenger (Slack) to communicate with team members a few examples would be new responses to emails, new issues
  • Created/Implemented Onboarding program, and 30,60,90-day Plan
  • Coordinated Return and Shipping Policies with Leadership Team

Inside Sales/Account Manager

ODU USA
Camarillo, CA
10.2013 - 02.2016
  • Customer Service
  • Project Management of Cable Assemblies
  • Maintain Customer Relations and Documentation
  • Create Custom Territory Reports using Excel
  • Acted Liaison between Engineering and the Customer for RMA’s, solutions to product issues, Bill of Materials (BOM), part number recommendations
  • Responsible for processing Purchase Orders, Order Confirmations, Shipping Reports, and Open Order Reports (Daily and Weekly)

Account Manager/ Customer Service Lead

CallSource
Westlake Village, CA
06.2012 - 10.2013
  • Manage, Assign, QC, all Customer Service Projects
  • Upsell account features to clients
  • Analyze Customer Data and Reports before monthly call
  • Created/Implemented: Customer Service Job Aid, Time Management Guide, Customer Service Mentor Initiative

Summary

Dynamic Student Nurse brings strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and clinical skills. Noted for attention to detail, work ethic, and team mindedness. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with a high sense of urgency, grace, and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Education

Certification - Vocational Nursing

Career Care Institute
Oxnard, CA
10.2023 - 02.2025

Bachelor of Science - Business Administration

DeVry University
Oxnard, CA
09.2015 - 05.2020

Skills

  • [Software] charting
  • G-tube care
  • Care plan implementation
  • Medication and dosage
  • Patient support
  • Patient care
  • Wound management
  • Punctual and reliable
  • Procedure assistance
  • Verbal and written communication
  • Compassionate communication
  • Infection control
  • Pain assessment
  • Charting and documentation
  • Work Planning and Prioritization
  • Direct patient care
  • Emotional support
  • Medication administration
  • Patient education

Accomplishments

  • Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programsStock Options / Equity / Profit Sharing

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

Spanish
Elementary

Software

Point Click Care

Microsoft Office

G Suite

Interests

Yoga

Meditation

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Certification - Vocational Nursing

Career Care Institute
10.2023 - 02.2025

Home Loan Specialist Fee Collaboration

Penny Mac
12.2020 - 09.2023

Customer Service, Marketing Coordinator, Messenger Services Liaison (Laid Off)

Chicago Title
06.2019 - 12.2019

ASR I Broker Support (Temporary)

Anthem Blue Cross
11.2018 - 06.2019

Customer Service Lead Kylie Cosmetics E- Commerce

Seed Beauty
02.2016 - 11.2018

Bachelor of Science - Business Administration

DeVry University
09.2015 - 05.2020

Inside Sales/Account Manager

ODU USA
10.2013 - 02.2016

Account Manager/ Customer Service Lead

CallSource
06.2012 - 10.2013

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Tracie Gemignani