TRACIE GIARDINA
Manchester,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
INTEGRADATA BUSINESS & TECHNOLOGY SOLUTIONS LLC
New York, NY
07.2019 - Current
- Operations:
Spearheaded the new hire onboarding process and internal systems training for employees, ensuring a smooth integration into company workflows.
Developed and implemented new administrative systems and processes to improve efficiency and communication across departments.
Managed SOC 2 Type 2 Audit and Compliance tasks in collaboration with product team leads and IT, ensuring adherence to security and regulatory standards. - Human Resources:
Administered bi-weekly payroll, PTO, 401(k) plans, health benefits, HRA, and transit/FSA programs for employees.
Managed employee performance evaluations and provided feedback to support career development and improvement. - Financial Management:
Executed month-end tasks, including client billing for software licenses and implementation/consulting fees.
Conducted revenue reconciliation, variance analysis, and implemented annual CPI increases across all client projects.
Managed accounts receivable/payable, credit card, and bank reconciliation, as well as multi-state sales tax preparation.
Assisted in forecasting the company’s revenue model and provided key financial metrics reporting to management.
Delivered weekly reports to leadership, including actual vs. forecast MTD reports, burn-down reports, and billable/non-billable hour tracking. - Project Management:
Coordinated budget vs. actual project pacing reviews with project leads, ensuring accurate resource allocation and compliance with timelines.
Ensured accurate timesheet compliance for employees and contractors, tracking project progress. - Recruitment & Immigration:
Managed recruitment processes for several open roles, including resume review, phone interviews, and quality assessment exams.
Served as the main point of contact with 3rd party recruitment agencies to support hiring efforts.
Worked closely with immigration attorneys to assist in obtaining H-1B visas for new applicants, transfers, and green card processing.
Supervisor, Global Operations
UNDERSCORE MARKETING LLC
New York, NY
05.2017 - 04.2019
- Oversaw day-to-day operations, ensured high quality standards, and business conduct
- Researched vendors/services to continuously maximize cost optimization
- Collaborated with team to streamline and improve processes on new systems
- Supported Director of Global Technology Operations with intranet development and updates
- Created and implemented Standard Operating Procedures company-wide, served as subject matter expert
- Managed Operations staff and communicated with facilities to maintain functionality of all sites
- Implemented and managed global corporate travel platform
- Managed new hire on-boarding, employee promotions, and terminations
- Conducted trainings/101 sessions with all teams to drive adoption of company systems and processes
- Supported Executive Team of 4: including booking and managing corporate travel itineraries, calendar and conference room management, managed logistics for Industry Conferences and all Company Events, prepared Power Point slides for Quarterly Town Hall meetings and various ad hoc projects
- Administrator of Underscore internal systems and served as subject matter expert
- Facilitated and managed Corporate Headquarters and satellite office moves
Project Manager
UNDERSCORE MARKETING LLC
New York, NY
10.2014 - 05.2017
- Managed new project requests, estimating/scoping, templates, staff resourcing, project timelines/budgets
- Oversaw allocation of over and under hours, and idle resources
- Monitored administrative workflow, time off, business development and non-billable projects
- Taught project management tool, provided training to Account Services, Project Management and Media Teams
- Managed budget allocation, project schedules, resources for deliverables, ensured adherence to approval process
- Ensured employees were billing their time on a weekly basis and applying transfer of hours
- Estimate vs Actuals and Project Budget Analysis Reporting
Operations Manager
UNDERSCORE MARKETING LLC
New York, NY
01.2013 - 10.2014
- Oversaw sourcing, bid management, and procurement of office related technology and supplies
- Worked with Media and Finance Teams to ensure accurate vendor payments
- Assisted agency staff with monthly, quarterly, and yearly reconciliations
- Scheduled key meetings with clients, vendors, and employment candidates for partners and management team
- Managed the setup and training of office procedures for new hires; maintained vendor and client contact databases
Financial/Billing Analyst
BROADRIDGE FINANCIAL SOLUTIONS
Jersey City, NJ
06.2010 - 08.2012
- Managed analytical process for business unit’s P&L with respect to Month End close, Revenue Build file, Variance Analysis, Monthly and Quarterly Flash Commentary, Balance Sheet Reconciliations, and Forecasting
- Go-to person on matters relating to clients and billing contracts
- Created and maintained an accurate and comprehensive database of approximately 200 contracts for the North America Region that improved efficiency
- Managed intercompany revenue, expenses and calculated quarterly royalties
- Partnered with Client Service Managers to identify sources of additional revenue by monitoring client contracts
- Responsible for recurring and new business sales billing including Software License Fees, Annual Software
- Point of escalation to recover outstanding receivables, managed vendor payables workflow
Education
BS - Business Management
ST. JOHN’S UNIVERSITY
Staten Island, NYSkills
- Accounting and Finance Tools: QuickBooks, Microsoft Dynamics Great Plains
- Project Management Tools: Harvest, Workamajig
- Task Management: Hive
- Confluence, Jira
- Salesforce and HubSpot CRM
- PEO Platforms: ADP Total Source, Insperity, TriNet and Vensure
- Productivity: SharePoint/OneDrive, Google Drive, Live Tiles, Smartsheet, Microsoft Office 365, Microsoft Teams, Zoom
- Corporate Travel Platforms: Amex Global Business Egencia Corporate Business
- Performance Review Platforms: YouEarnedIt, Reviewsnap, Engagedly, DarwinBox
Timeline
Office Manager
INTEGRADATA BUSINESS & TECHNOLOGY SOLUTIONS LLC
07.2019 - Current
Supervisor, Global Operations
UNDERSCORE MARKETING LLC
05.2017 - 04.2019
Project Manager
UNDERSCORE MARKETING LLC
10.2014 - 05.2017
Operations Manager
UNDERSCORE MARKETING LLC
01.2013 - 10.2014
Financial/Billing Analyst
BROADRIDGE FINANCIAL SOLUTIONS
06.2010 - 08.2012
BS - Business Management
ST. JOHN’S UNIVERSITY