Tmagery Analyst
Government health Association
Summit, Mo
- Inputting Customer hospital information for insurance payments.
Tracie Gordon
Customer Represenitive Care
Kansas City,MO
Summary
Rational [Customer Service Represenitive with 20 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Work History
Customer Retention Advisor
Full Potential Solutions
Kansas City, MO
06.2021 - 01.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated timely responses to online customer communication and researched complex issues.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Coordinated logistics and verified equipment shipment pricing and availability.
Emergency Dispatch Operator
Jonhson Controls
Kansas City, MO
02.2018 - 10.2021
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reported alarm activity to subscribers' emergency contacts.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Senior Lead
201Eagle Communication Center
Kansas City, Missouri
03.2003 - 10.2003
- Organized weekly sales reports for the sales department to track product success
- Trained [5-10]new employees quarterly
- Cros-trained and provided back-up for other customer service representatives when needed
- Managed qualitycommunication,customer support and product representation for each client
- Worked under strict deadlines and responded to service requests and emergency call-outs.
It analyst
H&R Block Company
Kansas City, Missouri
01.2013 - 1 1
- Test software/ Gathering information to apply to Federal tax side,to intervene with IRS laws ofstate and City side of taxes.
Education
High School Diploma - Science/Math
Skills
- Information gathering
- Statistic analysis
- Bookkeeping
- Finance
- Account Reconciliation
- Financial statements expertise
- Planning and Coordination
- Active Listening
- Critical Thinking
- Interpersonal Communication
- Clerical Support
- Multitasking Abilities
- Self-Motivated
- Teambuilding
- MS Office
- Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Retention Advisor
Full Potential Solutions
06.2021 - 01.2022
Emergency Dispatch Operator
Jonhson Controls
02.2018 - 10.2021
It analyst
H&R Block Company
01.2013 - 1 1
Senior Lead
201Eagle Communication Center
03.2003 - 10.2003
Tmagery Analyst
Government health Association
High School Diploma - Science/Math
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