Tracie Graham
San Angelo,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the grocery/business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Business Center Representative
H-E-B Grocery
09.2019 - Current
- Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
Bookkeeper
H-E-B Grocery
10.2018 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Cashier
H-E-B Grocery
10.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Radiologic Technology Program
Howard College
San Angelo05.2027
General -
South Plains College
Levelland, TX08.2013
Skills
- Interpersonal Communication
- Time management abilities
- Task Prioritization
- Microsoft Office
- Time Management
- Adaptability and Flexibility
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Business Center Representative
H-E-B Grocery
09.2019 - Current
Bookkeeper
H-E-B Grocery
10.2018 - Current
Cashier
H-E-B Grocery
10.2018 - Current
Associate of Science - Radiologic Technology Program
Howard College
General -
South Plains College
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IVAN CHAVEZIVAN CHAVEZ
Hand/35-45 Hours Per Week at Concho Valley EGA Services/325-650-1268/1 Southridge Dr. San Angelo, TX 76904/Supervisor Can Be ContactedHand/35-45 Hours Per Week at Concho Valley EGA Services/325-650-1268/1 Southridge Dr. San Angelo, TX 76904/Supervisor Can Be Contacted