Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracie Haws

Wilmington,NC

Summary

Experienced healthcare professional skilled in spearheading transformative initiatives and fostering collaborative partnerships. Adept at conducting thorough analyses of clinical outcomes, financial metrics, and operational performance to drive informed decision-making. Proven ability to design innovative care delivery models and monitor ongoing improvements.

Overview

22
22
years of professional experience

Work History

Care Transformation Consultant

Banner Health
12.2020 - Current
  • Designed and implemented operational and process improvement initiatives targeting enhanced healthcare delivery by focusing on both clinical and operational performance.
  • Performed in-depth stakeholder interviews to highlight areas of improvement within organizational operations.
  • Maintained regular monitoring of key performance indicators for the duration of the project.
  • Counseled top-level executives on strategies for achieving desired outcomes.
  • Assessed systems to identify gaps between current capabilities and desired results.
  • Generated reports summarizing progress against project plan goals.
  • Provided guidance for enhancing operational efficiency through improved automation.
  • Evaluated effectiveness of policies, procedures, tools, and workflows pertaining to the transformation initiative.
  • Developed and implemented transformation strategies to improve organizational processes.
  • Conducted meetings with key personnel to discuss progress updates and address potential issues or risks.
  • Conducted on-site assessments and interviews to evaluate employee performance, work methods, and team dynamics.
  • Performed in-depth research, documented findings, and generated comprehensive reports outlining results and proposed strategies for improvement.

Office Manager, Billing & Coding Specialist

Robert E. Mutterperl, DO, SC
01.2013 - 01.2020
  • Efficiently coordinated and executed medical billing and coding responsibilities, leading to the timely and accurate submission of claims to insurance companies.
  • Played key role in recruiting, onboarding, and training new team members.
  • Coordinated meetings, conferences, travel arrangements, and department activities.
  • Guaranteed conformity with employment practice laws.
  • Provided prompt and courteous responses to customer inquiries via phone or email.
  • Managed employees, scheduled shifts and allocated assignments.
  • Maintained adequate inventory levels through efficient supply and equipment orders.
  • Established and executed efficient administrative guidelines.
  • Developed effective communication strategies between departments within the organization.
  • Ensured contract accuracy through thorough review and subsequent endorsement on behalf of company.
  • Contributed to the creation of departmental expense budgets.
  • Interpreted and communicated work procedures and company policies to staff.
  • Handled confidential matters and requests with judgement and initiative.
  • Managed and coordinated office operations, prioritizing efficiency and adherence to company policies.
  • Handled payroll responsibilities and maintained comprehensive employee personnel documentation.
  • Managed group initiatives aimed at strengthening bonds among colleagues and promoting a harmonious office atmosphere.
  • Evaluated business performance at both individual and team levels, identifying opportunities for improvement.
  • Achieved outstanding resolution of complex customer inquiries and complaints.
  • Checked completed work to ensure it met requirements for consistency, quality, and conformance.
  • Organized and facilitated group sessions to evaluate company outcomes and relay updated goals.
  • Ensured smooth conflict resolution by mediating between employees and facilitating effective dispute resolutions.
  • Excelled at diffusing tense situations by remaining composed and professional under pressure.
  • Developed and executed unique protocols to enhance customer service operations.
  • Ensured accuracy of submitted and published documents through meticulous reviewing.
  • Offered technical support to resolve user difficulties with software applications.
  • Crafted informative training resources that effectively communicated the organization's protocols and guidelines to newly hired staff members.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Identified needs of customers promptly and efficiently.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Analyzed the needs of various departments and distributed tasks accordingly to maximize overall production effectiveness.

Adjunct Faculty Clinical Instructor

Pima Community College
01.2016 - 01.2017
  • Delivered engaging and effective instruction in the clinical setting, ensuring alignment with the curriculum standards and learning objectives of the nursing or healthcare program.
  • Assisted students in developing clinical skills through instruction and feedback.
  • Maintained accurate records of student progress and achievement levels.
  • Monitored student attendance records and provided support when absences were excessive.
  • Created a positive learning environment by encouraging open dialogue among students.
  • Incorporated technology into the classroom setting as an instructional tool for enhancing learning experiences.
  • Collaborated with other faculty members to develop clinical objectives aligned with academic goals.
  • Assessed student progress throughout the semester using a variety of assessment methods.
  • Served as a role model for ethical behavior through adherence to professional standards of conduct.

Unit Coordinator

The University of Arizona Medical Center
01.2011 - 01.2013
  • Coordinated patient admissions and discharges, ensuring accurate and timely processing of paperwork, patient records, and communication with relevant healthcare professionals.
  • Maintained accurate records and documentation for all patients in the unit.
  • Monitored supplies inventory levels and placed orders when necessary.
  • Ensured compliance with organizational standards related to regulatory bodies such as JCAHO, TJC or CMS, Medicare.
  • Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
  • Managed staffing schedules, ensuring adequate coverage at all times.
  • Provided support and guidance to nursing staff on patient care issues.
  • Coordinated patient transfers between units and other facilities.
  • Identified opportunities for process improvements within the unit.
  • Communicated with management to facilitate efficient unit operation.
  • Scheduled medical appointments and coordinated transportation to medical facilities for patients.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
  • Collaborated with interdisciplinary teams in the development and implementation of patient care plans.

Director of Operations/Clinical Trainer

Allervision
01.2008 - 01.2011
  • Oversaw and strategically led a sales force achieving an annual sales volume of three million dollars, implementing effective management strategies to drive revenue growth and market expansion.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Established operational guidelines and identified opportunities for improvement.
  • Contributed to organizational strategic direction to improve products and services.

Team Lead (Medical Assistant)

Nextcare Urgent Care
01.2003 - 01.2006
  • Spearheaded the daily operations of the clinic, ensuring adherence to CLIA/COLA Compliance standards and achieving clinic budgetary goals.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Inspected equipment to ensure proper working order prior to use on patients.

Education

Medical Assistant -

Apollo College of Medical Careers
01.1993

Skills

  • Healthcare Operations Management
  • Process Improvement
  • Project Management
  • Financial Oversight
  • Strategic Planning and Execution
  • Program Development
  • Excellent Communication Skills
  • Clinical Outcomes Evaluation
  • Patient Satisfaction Improvement
  • Quality Assurance
  • Training and Development
  • Leadership Development
  • Customer Relationship Management
  • Adaptability and Flexibility
  • Conflict Resolution
  • Risk Management
  • Time Management Aptitude
  • Negotiation Skills
  • Payroll & Budgeting
  • Problem Solving
  • Regulatory Compliance
  • Data Analytics
  • Cross-functional team leadership
  • Business Analysis
  • Program Management
  • Goal Setting
  • Effective Communication
  • Attention to Detail
  • Relationship Building
  • Organizational Skills
  • Client Relationship Management
  • Decision-Making
  • Analytical Thinking
  • Self Motivation
  • Data Collection
  • Problem-solving aptitude
  • Trend Analysis
  • Risk Assessment
  • Adaptability
  • Analytical Skills
  • Written Communication
  • CHAPS
  • CMS
  • HEDIS
  • Medical Loss Ratio
  • Risk Adjustment
  • HCC & CPT Coding
  • Population Health Management
  • Value Based Care
  • Accountable Care Organization
  • Problem-solving abilities
  • Reliability
  • Continuous Improvement

References

References available upon request.

Timeline

Care Transformation Consultant

Banner Health
12.2020 - Current

Adjunct Faculty Clinical Instructor

Pima Community College
01.2016 - 01.2017

Office Manager, Billing & Coding Specialist

Robert E. Mutterperl, DO, SC
01.2013 - 01.2020

Unit Coordinator

The University of Arizona Medical Center
01.2011 - 01.2013

Director of Operations/Clinical Trainer

Allervision
01.2008 - 01.2011

Team Lead (Medical Assistant)

Nextcare Urgent Care
01.2003 - 01.2006

Medical Assistant -

Apollo College of Medical Careers

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Tracie Haws