Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Tracie Haynes

Temple Hills,MD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk technician position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Private Educator

Grossman
01.2021 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Created and developed lesson plans to meet students' academic needs.

Teacher

Bright Horizons
07.2016 - 01.2021
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Student Office Assistant

Frostburg State University
01.2015 - 12.2015
  • Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
  • Supported administrative staff with data entry tasks, maintaining accurate records of student information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed inventory of office supplies, ensuring the availability of necessary materials for staff and students.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Clerical Assistant

Prince Security
07.2011 - 09.2013
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Bachelor of Science - Liberal Studies

Frostburg State University
Frostburg, MD
08.2017

Skills

  • CompTIA A Certification
  • CompTIA Security
  • Deadline-oriented
  • MS Office
  • Strong Work Ethic
  • Customer Service
  • Documentation And Reporting
  • Critical Thinking
  • Schedule Management
  • Detail Oriented
  • Strong organizational skills
  • Excellent teamwork

Certification

  • Administrative Office Administration
  • Nat’l Professional Certification in Customer Services
  • Nat’l Professional Certification in Data Entry
  • Microsoft Office Specialist
  • CPR and First aid

Volunteer Experience

  • DC Armory, Clerical Assistant, Responsible for answering phone calls and dealing with inquiries, Used e-mail and fax facilities, Provided customer service including receiving visitors, receiving deliveries and maintaining records of staff and visitors, Responsible for filing, copying and database input
  • Learning Bee’s Child Care, Resource Teacher, Maintained records of students’ educational and behavioral development as assigned by teacher, Assisted educator with non-instructional projects and duties, Helped teacher in implementing discipline of classroom, Assisted teacher in classroom activities

Timeline

Private Educator

Grossman
01.2021 - Current

Teacher

Bright Horizons
07.2016 - 01.2021

Student Office Assistant

Frostburg State University
01.2015 - 12.2015

Clerical Assistant

Prince Security
07.2011 - 09.2013

Bachelor of Science - Liberal Studies

Frostburg State University

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Tracie Haynes