TRACIE HINES
Tulsa,OK
Summary
Dynamic Office Manager with a proven track record at America's Car-Mart, excelling in workforce management and operational efficiency. Skilled in employee training and conflict resolution, I enhanced team collaboration and streamlined processes, resulting in improved productivity. Passionate about fostering a positive work environment and delivering exceptional customer service.
Overview
29
29
years of professional experience
Work History
Office Manager
America's Car-Mart Tulsa South
Tulsa, Oklahoma
02.2025 - Current
- Coordinated daily office operations to ensure a smooth workflow and effective team collaboration.
- Implemented office policies and procedures to enhance operational efficiency and compliance.
- Conducted regular audits of office supplies and equipment, ensuring optimal functionality and availability.
- Processed vendor invoices and purchase orders, ensuring timely payments and accurate record-keeping.
- Responsible for title work.
- Evaluated office procedures and systems, recommending improvements to enhance productivity.
- Maintained a clean and organized office environment to promote employee morale and efficiency.
- Assisted in onboarding new employees, providing necessary training and support for a smooth transition.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Assistant Store Manager
Staples
Tulsa, USA
01.2016 - 11.2024
- Assisted store manager in exceeding sales targets and achieving metric objectives.
- Executed company marketing strategies and ensured effective visual presentations.
- Arranged merchandise displays to enhance product visibility and promote sales.
- Trained staff on driving sales through product knowledge and customer service excellence.
- Handled scheduling, cash management, inventory control, and store operations efficiently.
- Ensured compliance with company policies and procedures across all operations.
- Maintained accurate inventory controls, facilitated transactions, and conducted bulk counts.
- Managed cash office tasks, including preparing deposits and maintaining safe counts.
- Facilitated staff training programs focused on customer service excellence and sales techniques.
- Executed visual merchandising plans to maintain an appealing store environment.
- Monitored and analyzed sales performance metrics to identify trends and areas for improvement.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Promoted a customer-centric approach by engaging with shoppers and resolving issues promptly.
Freelance Administrator, Graphic Artist, and Photographer
Self-Employed
01.2004 - 01.2016
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CSR-Group Life
MetLife
Tulsa, USA
01.2006 - 01.2008
- Received incoming calls concerning Group Life insurance products.
- Assisted in the training new associates.
- Various administrative duties as requested by supervisory personnel.
- Prepared monthly departmental newsletters.
Administrative Assistant at Hilti and CSR for MetLife
Addecco
Tulsa, USA
01.2004 - 01.2006
- Managed office communications by responding to inquiries and directing messages to appropriate personnel.
- Maintained and updated electronic filing systems for quick access to important documents and reports.
- Performed basic bookkeeping tasks, including processing invoices and tracking expenses for department budgets.
- Prepared and distributed internal communications, fostering a collaborative and informed workplace environment.
- Collaborated with team members to streamline administrative processes, resulting in improved efficiency.
- Provided technical support for office equipment, troubleshooting issues and coordinating repairs as needed.
- Maintained confidentiality of sensitive information while handling various administrative tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
Administrative Assistant for Warren CAT
Lloyd Richards and Associates
Tulsa, USA
01.2004 - 01.2005
- Administrative Assistant over the Main Shop, Engine, Track Shop, and New/Used Equipment Departments.
- Responsible for auditing Payroll of all employees in the departments I was over, Opening and closing work orders, Purchase Orders, Invoicing, and Training new administrative staff.
- Responsible for organizing relief for the switchboard operator.
Freelance Worker
Freelance Administrative Work
Marshall, USA
01.2001 - 01.2004
- Filed City reports for Benetech, Inc.
- Minor computer repair for Benetech, Inc.
- Research Assistant for the Vice-President of Academic Affairs at ETBU.
- Responsible for coding research surveys and entering them into an SPSS Database where reports could then be retrieved easily.
- Set up new office for Luv-N-Care day care center.
- Set up new computer.
- Created letterhead and other required forms and policy manuals.
- Assisted in writing up By-laws and Articles of Incorporation for Beyond the Veil Ministries and World Youth Ministries.
- Secretarial work for World Youth Ministries.
- Assisted with secretarial work for United Teams of Virginia (Speed Skating Team) and Atlantic Lodge No. 2 (Masonic Lodge).
- Assisted with basic HTML website creation and management for United Teams of Virginia.
Administrative Assistant
East Texas Baptist University
Marshall, USA
01.2001 - 01.2003
- Administrative Assistant to the Dean of the School of Natural and Social Sciences.
- Provided administrative support to 16 full-time faculty members and 8 adjunct faculty in four departments.
- Responsible for hiring and maintaining records for 7-8 student workers under my direct supervision. (Department of Behavioral Sciences, and Mathematics)
- Responsible for all administrative duties as well as upkeep of the website.
Administrative Secretary
Benetech, Inc.
Marshall, USA
01.1997 - 01.2001
- Administrative Secretary to the Plant Manager.
- Provided administrative support to 3 full-time plant employees, 3 sales managers, and 7 field service technicians covering three regions including Venezuela and Aruba.
- Compiled all expense reports, time sheets, tank level reports, and chemical pick up and delivery reports for field service.
- Responsible for preparing all city required reports including EPA, OSHA, and Wastewater management reports.
- Worked as an acting plant manager through a phase II EPA inspection resulting in a passed inspection.
- Responsible for quality assurance and control to pass ISO 9001 audits.
- Responsible for all administrative duties.
- Responsible for travel planning and accommodations for all meetings.
- Prepared all reports and correspondence between the plant, field service, and the corporate office.
- Assisted weighing trucks in and out in scale house and completing necessary paperwork.
Education
East Texas Baptist University - Psychology and Criminal Justice, Emphasis on Forensic Psychology
East Texas Baptist University
Marshall, Texas01.2003
High School Diploma -
Kempsville Senior High
Virginia Beach, VA01.1988
Skills
- Workforce management
- Technical support
- Database administration
- Organizational skills
- Conflict management
- Administrative support
- Documentation and control
- Workflow optimization
- Clear oral/written communication
- Expense reporting
- Employee training
- Training and coaching
- Employee supervision
- Account reconciliation
- Regulatory compliance
- Inventory control
- Operations management
- Facility management
- Scheduling coordination
- Customer service
- Credit and collections
- Customer relations
References
- Kendal Berry, Former General Manager, Staples, (405)423-4500
- Rachael Rymel, General Manager, Staples, (405)596-7374
Timeline
Office Manager
America's Car-Mart Tulsa South
02.2025 - Current
Assistant Store Manager
Staples
01.2016 - 11.2024
CSR-Group Life
MetLife
01.2006 - 01.2008
Freelance Administrator, Graphic Artist, and Photographer
Self-Employed
01.2004 - 01.2016
Administrative Assistant at Hilti and CSR for MetLife
Addecco
01.2004 - 01.2006
Administrative Assistant for Warren CAT
Lloyd Richards and Associates
01.2004 - 01.2005
Freelance Worker
Freelance Administrative Work
01.2001 - 01.2004
Administrative Assistant
East Texas Baptist University
01.2001 - 01.2003
Administrative Secretary
Benetech, Inc.
01.1997 - 01.2001
East Texas Baptist University - Psychology and Criminal Justice, Emphasis on Forensic Psychology
East Texas Baptist University
High School Diploma -
Kempsville Senior High