Tracie Holmes
Las Vegas,NV
Summary
Well-qualified Brand Ambassador familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer care. Ready to leverage training and experience to take on new professional challenges.
Serviced-focused team player dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
Elite Brand Ambassador
VIPdesk Connect
Las Vegas, Nevada
08.2021 - Current
- Brand knowledge and experience: Serves as Elite Brand Ambassador who conveys energy, excitement, authenticity and appreciation for timeless elegance of brand.
- Maintain high-level of customer care and product knowledge: provided luxury experience to all clientele.
- Utilize proactive and intuitive techniques to increase client experience
- Developed and maintained personalized relationships with clients.
- Functioned as team player by working with other members to deliver brand's goals.
Certified Birth Doula
La Dulce Vita
Las Vegas, NV
01.2009 - Current
- Provided support and education to families by offering evidence-based learning programs.
- Contributed expertise to educational resource in community establishments such as public health clinics and hospitals.
- Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
- Assisted in over 60 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Manager
Regus Management Group
Century City, CA
01.2012 - 03.2014
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
Senior Customer Service Representative
Enterprise Holdings
Los Angeles, California
01.2009 - 01.2011
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Processed, scheduled and executed customer orders for new and established customers
- Researched and rapidly resolved client conflicts to maintain key accounts
Senior Executive Assistant for Chief Financial Off
ICFG
Los Angeles, CA
01.2004 - 01.2009
Sr. Executive Assistant to VP, Medical Affairs
Herbalife International-amer
Century City, CA
01.2003 - 01.2004
Education
Associate of Science - Nursing
American Career College
Los Angeles, CA05.2014
Skills
- Salesforce CRM Software
- Quality Assessments
- Administrative Oversight
- Reports and Financial Statements
- Professional Relationships
- Consultative Sales Approach
- Client Needs Assessment
- Executive Schedule Management
- Accounts Payable and Receivable
- Administrative Management
- Originality and Creativity
- Business Leadership
Timeline
Elite Brand Ambassador
VIPdesk Connect
08.2021 - Current
General Manager
Regus Management Group
01.2012 - 03.2014
Certified Birth Doula
La Dulce Vita
01.2009 - Current
Senior Customer Service Representative
Enterprise Holdings
01.2009 - 01.2011
Senior Executive Assistant for Chief Financial Off
ICFG
01.2004 - 01.2009
Sr. Executive Assistant to VP, Medical Affairs
Herbalife International-amer
01.2003 - 01.2004
Associate of Science - Nursing
American Career College
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