Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACIE HOLMES

Fayetteville,NC

Summary

Motivated professional with over 21 years of experience in customer service and guest relations. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly acquire new skills. Seeking entry-level opportunities to leverage time management and organizational skills for company growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Cumberland County Schools
Fayetteville, NC
01.2024 - Current
  • Follows the lesson plan left by the teacher for whom he/she is substituting.
  • Plans appropriate educational activities for students when there are no plans available or when assigned because of an emergency.
  • Maintains a classroom environment conducive to effective learning.
  • Applies all necessary and reasonable precautions to protect students, materials, equipment and facilities.
  • Maintains as fully as possible the established routines and procedures of the school and classroom to which he/she is assigned.
  • Assumes responsibility for overseeing student behavior in class and during lunch, class change and other break periods.
  • Follows all policies, rules, and procedures to which regular teachers are subject and which good teaching practice dictates.

Rural Carrier Associate (RCA)

USPS
Fayetteville, NC
09.2023 - 05.2024
  • A rural carrier associate specializes in sorting and delivering mail or parcels within a particular rural area.
  • Primarily responsible for ensuring that clients will receive the correct packages.

Beauty Team Member

Target
Fayetteville, NC
10.2017 - 05.2023
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Possessed acute knowledge of beauty products, brands and latest trends.
  • Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
  • Assisted customers in selecting correct products to fit skincare regimen or makeup routine.
  • Recommended additional products and services based upon information provided or items already selected.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Senior Store Associate

AAFES Exchange
Valdosta, GA
04.2010 - 08.2017
  • Marketing Promotion
  • Customer Service
  • Stocking, Inventory, Sales
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Answered telephone to give callers store information and look up order details.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Improved customer service feedback scores through outstanding service.
  • Answered store and merchandise questions and led customers to wanted items.

Education

BACHELOR OF SCIENCE - CORRECTIONAL PROGRAM SUPPORT

University of Phoenix
Tempe, AZ
08-2026

Skills

  • Point of sale (POS)
  • Office administration
  • Microsoft Word
  • Communication skills
  • Facilities administration
  • Customer service expertise
  • Conflict resolution
  • Marketing
  • Organizational skills

Certification

  • CMOM, 2018-06-01, Present, Ability to manage the work, workflow, and workers in the office management environment. Exercising professionalism, leadership, critical thinking skills, and communication skills. Understanding IT requirements and the basic Human Resource functions of an office manager.
  • Driver's License
  • Substitute Teaching Certification
  • CMV driver certification, 2023-07-01, 2025-07-01
  • Dot physical and drug testing

Timeline

Substitute Teacher

Cumberland County Schools
01.2024 - Current

Rural Carrier Associate (RCA)

USPS
09.2023 - 05.2024

Beauty Team Member

Target
10.2017 - 05.2023

Senior Store Associate

AAFES Exchange
04.2010 - 08.2017

BACHELOR OF SCIENCE - CORRECTIONAL PROGRAM SUPPORT

University of Phoenix

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