Tracie Howard
Phoenix,AZ
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Coordinator/Case Management Specialist
Innovation Care Partners
03.2020 - 09.2023
- Innovation Care Partners corporate office, patient care coordinator, helping patient schedule appointments, following up with patients care after their discharge.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Completed resident assessments in accordance with current regulations and guidelines.
- Used company software and databases to maintain records of services performed and patient conditions.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Medical Assistant
Banner Health
01.2018 - 12.2019
- Currently work back office.
- They're currently using Cerner EMR System.
- Collected and documented patient medical information such as blood pressure and weight.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Built strong relationships with patients through effective communication skills that foster trust in clinical commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Medical Assistant
AZ Cancer Center
07.2016 - 12.2017
- Chemotherapy Medical Assistant.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- This office is currently using Oncology EHR Software.
- Collected and documented patient medical information such as blood pressure and weight.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Built strong relationships with patients through effective communication skills that foster trust in clinical commitment to quality care.
Lead/ Assistant Manager Medical Assistant
Westside Family Healthcare
05.2005 - 09.2015
- Lead/Assistant Manager medical Assistant
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Bachelor in science
Grand Canyon University
Phoenix, AZ12.2025
Medical Assistant Diploma - Health Care
Bryan College
Los Angeles, CA03.2002
High School Diploma -
Hamilton High School
Los Angeles, CA06.1994
Skills
- Case Management
- Medical Office Experience
- ICD-10
- Office Management
- Employee Orientation
- HIPAA Guidelines
- Employee Performance Evaluations
- Operational Records Maintenance
- Staff Scheduling
- Administrative Staff Supervision
- Performance Metrics
- Time Management
- Multitasking Abilities
- Conflict Resolution
- Problem Resolution
- Computer Skills
Certification
CPR Certification
Reading, Gym, Playing with granddaughter, hanging out with friends and family, relaxing at home.
I love reading a good book or my bible. I like going to the gym a few times a week. Playing with my granddaughter is my all time favorite. I also hang out with my family and friends during my free time. Another one of my favorite things to do is decompressing and relaxing at home after a long work week.
Timeline
Care Coordinator/Case Management Specialist
Innovation Care Partners
03.2020 - 09.2023
Medical Assistant
Banner Health
01.2018 - 12.2019
Medical Assistant
AZ Cancer Center
07.2016 - 12.2017
Lead/ Assistant Manager Medical Assistant
Westside Family Healthcare
05.2005 - 09.2015
No Degree - Bachelor in science
Grand Canyon University
Medical Assistant Diploma - Health Care
Bryan College
High School Diploma -
Hamilton High School
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