Tracie Hughes
El Monte,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Committed professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
21
21
years of professional experience
Work History
Supervisor
Walter M. Fierson Md
Arcadia, CA
05.2020 - 05.2022
- Responded to patient inquiries, offering empathetic support and accurate information.
- Managed a team of five employees, ensuring high productivity and quality standards were met.
- Implemented new operational procedures, increasing efficiency.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Facilitated training sessions for new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Identified needs of customers promptly and efficiently.
- Negotiated with suppliers to secure cost-effective resources.
- Was available to provide back up to administrative team when necessary.
- Oversaw inventory management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with physicians, co-workers, and patients to resolve any concerns or conflicts.
- Collaborated with hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Kept an up-to-date record of the hospital's surgery schedule requirements.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Coordinated surgery scheduling.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Supervised surgery scheduling process, including authorizations, insurance verification, and billing.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance quarterly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Ophthalmic Medical Technician
Walter M. Fierson Md
Arcadia, CA
05.2001 - 05.2022
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Scheduled appointments for patients using an electronic scheduling system.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Prepared patients and administered basic eye exam tests.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Educated patients about eye diseases, their diagnosis and treatment options available to them.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-1994
Skills
- Schedule development
- Business administration
- Staff education
- Verbal and written communication
- Process monitoring and improvement
- Policy enforcement
- Decision-making
- Employee motivation
- Workflow management
- Payroll processing
- Inventory oversight
- Team building
- Project planning
- Attention to detail
- Performance management
- Relationship building
- Goal oriented
- Strategic planning
- Training and mentoring
- Operations management
- Customer service
- Conflict resolution
- Coaching and mentoring
- Staff discipline
Languages
Spanish
Professional
Timeline
Supervisor
Walter M. Fierson Md
05.2020 - 05.2022
Ophthalmic Medical Technician
Walter M. Fierson Md
05.2001 - 05.2022
High School Diploma -
Arroyo High School
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