Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracie Hurst

Galien,MI

Summary

Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

30
30
years of professional experience

Work History

Merchandise Coordinator

Winston Retail
South Bend, IN
04.2023 - Current
  • Coordinated with other departments for successful execution of promotional activities related to merchandise launch events.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Communicated and coordinated planogram execution with store management.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Designed sales floor according to newest and most-sold products.
  • Analyzed customer feedback data regularly in order to identify opportunities for improvement in merchandising practices.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

Owner/Operator

Stanky Farms, LLP
Galien, MI
04.2019 - 02.2024
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Delegated work to staff, setting priorities and goals.
  • Developed business plan and budget to maximize profitability.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Conducted market research to identify new business opportunities.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.

Door-to-Door Sales Representative

Comcast/Xfinity
Lake Zurich, IL
04.2011 - 04.2013
  • Listened to customers to understand needs and put together optimal solutions.
  • Demonstrated how to use the product and its features.
  • Identified potential risks associated with door-to-door selling activities.
  • Stayed up-to-date on product specs and prices to accurately describe merchandise.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Collaborated with other members of sales team to reach targets.
  • Resolved any customer complaints or issues promptly and professionally.
  • Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
  • Collaborated with team to develop effective, winning sales strategies.
  • Assisted other sales representatives as needed during peak seasons or busy times.
  • Contacted customers by phone and mail to offer merchandise or service.
  • Arranged and directed delivery and installation of products and equipment.
  • Called warm contacts each week to enhance sales opportunities.
  • Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
  • Participated in promotional events such as trade shows, exhibitions and conferences.
  • Generated leads through cold calling prospective clients.
  • Achieved repeat business and referrals through personalized services.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Monitored daily and long-term routes for weather, traffic, and other conditions.
  • Achieved or surpassed monthly sales quotas.
  • Maintained up-to-date knowledge on new products and services available for sale.

Assistant General Manger

Hair Club For Men And Women
Chicago, IL
03.2006 - 03.2010
  • Collaborated with the marketing team to plan and execute promotional events.
  • Organized company events including holiday parties, team building activities .
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed effective communication strategies between departments within the organization.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed files and records to obtain information and respond to requests.
  • Delegated work to staff, setting priorities and goals.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.

Store Manager

Fashion Bug
Chicago, IL
02.2006 - 03.2008
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maintained accurate records of employee performance reviews.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Performed regular price checks to ensure competitive pricing.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Assistant Manager of Merchandising

AJ Wright and Associates
Forest Park, IL
05.2004 - 05.2006
  • Set up promotional events such as sales, contests or special discounts according to company guidelines.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Ensured compliance with industry regulations and company policies throughout the merchandising process.
  • Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
  • Assisted customers with inquiries about product availability, prices, sizes or colors.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
  • Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
  • Conducted regular audits of stores to ensure compliance with operational policies and procedures.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Developed and implemented strategic merchandising plans to maximize sales and profitability.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.

Store Manager District Trainer

Dollar Tree Stores
Gary, IN
01.2000 - 03.2004
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Facilitated workshops for newly hired associates, introducing them to the company culture and providing an overview of their job duties.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Conducted personnel performance appraisals to assess training needs and build career paths.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Collaborated with regional directors to create an effective employee recognition program that encouraged positive behaviors among staff members.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Assessed performance data from each store manager in order to determine which employees should be promoted or receive additional coaching support.
  • Designed and delivered product knowledge training sessions for store managers, ensuring they had the necessary tools to answer customer inquiries accurately.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Identified opportunities for cost savings through process improvements or vendor negotiations.
  • Evaluated current processes within stores and identified opportunities for improvement through process optimization initiatives.
  • Developed and implemented district-wide training programs to ensure store managers were knowledgeable of all company policies and procedures.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Identified and communicated to management regarding areas needing additional training.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.

Account Relationship Specialist

Clever Ideas Marketing
Chicago, IL
07.1995 - 09.2000
  • Developed and maintained relationships with key stakeholders to ensure customer satisfaction.
  • Prepared and distributed reports on sales activity, accounts status and possible issues to management.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored competitor activity and adjusted strategies to maintain competitive edge.
  • Addressed and resolved client concerns and issues in a timely and effective manner.
  • Conducted market research into competitive products and services in order to improve current offerings.
  • Educated clients on industry trends and how products and services can address their specific challenges.
  • Listened to customer needs to identify and recommend best products and services.
  • Served as primary contact and support for maintaining account information and opening and closing accounts.
  • Identified customer needs by asking questions and advising on best solutions.
  • Collaborated with cross-functional teams such as sales, marketing, operations, finance. to maximize customer retention rate.
  • Identified opportunities for upselling additional products or services based on customer needs assessment results.
  • Received and processed client payments and updated accounts.
  • Conducted regular follow-up with clients to ensure satisfaction and identify additional needs.
  • Developed and maintained customer relationships to ensure customer satisfaction.
  • Facilitated onboarding of new clients, ensuring a smooth transition and understanding of products and services.
  • Responded promptly to client requests via phone, email, or other channels.

Education

Bachelor of Arts - Fashion Merchandising

Westwood College
Online
06-2011

Skills

  • Associate training
  • Showcase design
  • Under Armour product expert
  • Product merchandising
  • Trend tracking
  • Display building
  • Able to lift 50 lbs
  • Promotional planning
  • Pricing and signage updates
  • Fashion trends awareness
  • Space planning
  • Merchandise processing
  • Billing
  • Data entry
  • Staff hiring
  • Supply management
  • Inventory control
  • Clerical support
  • Report preparation
  • Mail handling
  • Clear oral/written communication
  • Customer service
  • Event coordination
  • Operations management
  • Scheduling coordination
  • Team bonding
  • Office administration
  • Meeting planning
  • Relationship building
  • Conflict management
  • Payroll processing
  • Human resources
  • Staff training
  • Project management

Timeline

Merchandise Coordinator

Winston Retail
04.2023 - Current

Owner/Operator

Stanky Farms, LLP
04.2019 - 02.2024

Door-to-Door Sales Representative

Comcast/Xfinity
04.2011 - 04.2013

Assistant General Manger

Hair Club For Men And Women
03.2006 - 03.2010

Store Manager

Fashion Bug
02.2006 - 03.2008

Assistant Manager of Merchandising

AJ Wright and Associates
05.2004 - 05.2006

Store Manager District Trainer

Dollar Tree Stores
01.2000 - 03.2004

Account Relationship Specialist

Clever Ideas Marketing
07.1995 - 09.2000

Bachelor of Arts - Fashion Merchandising

Westwood College

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Tracie Hurst