Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Jenkins

Tampa,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

17
17
years of professional experience

Work History

Customer Service Representative Agent

KGI Call Center
10.2022 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.

EVS Housekeeper

Kindred Hospital Central Tampa
03.2015 - 03.2021
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.

Shirt Hanger

Aramark Uniform Services
04.2007 - 03.2015
  • Managed multiple projects simultaneously, ensuring timely completion of all hanger-related tasks.
  • Completed high-quality alterations in a timely manner, contributing to increased customer satisfaction rates.
  • Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
  • Used pressing machines and hand irons on appropriate garments.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Utilized sorting systems to sort items fast and accurately.

Education

High School Diploma -

Chamberlain High School
Tampa, FL

Skills

Team Management

CRM software knowledge

Call center experience

Complaint Handling

Data Entry

Customer Service

Problem-solving abilities

Active Listening

Adaptability and Flexibility

Timeline

Customer Service Representative Agent

KGI Call Center
10.2022 - Current

EVS Housekeeper

Kindred Hospital Central Tampa
03.2015 - 03.2021

Shirt Hanger

Aramark Uniform Services
04.2007 - 03.2015

High School Diploma -

Chamberlain High School

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Tracie Jenkins