Tracie Jenkins
United Healthcare Group
Madisonville,Texas
14
years of professional experience
Pharmacy Technician supporting prescription filling, labeling, and customer communication in a fast-paced pharmacy setting. Handles prescription processing, insurance claim transmission, inventory checks, and EOB reconciliation while helping patients understand fill status and medication questions. Brings medical billing and coding knowledge that strengthens claims follow-up and documentation accuracy.
Work History
Prior Authorization Specialist
3 Years 5 Months- Review 100 prior authorization requests weekly against established criteria and medical policy.
- Review prior authorization requests against established criteria and protocols to support timely clinical determinations.
- Communicate accurate case information to patients, providers, and office staff through clear written and verbal updates.
- Investigate denial reasons and coordinate with insurers to support claim resolution and reduce follow-up delays.
- Apply Utilization management principles to align requests with coverage requirements and authorization protocols.
- Use Medical terminology to interpret documentation and support accurate payer communication.
Medication Adherence Technician
3 Months- Made 40 outbound patient calls daily to follow up on medication adherence and missed doses.
- Documented 45 wpm multitasking during patient calls while keeping records current in real time.
- Explained prescription classifications and medical terminology clearly to support accurate patient conversations.
- Tracked medication status updates and flagged follow-up needs to keep outreach organized and timely.
- Supported medication adherence conversations with accurate patient data abstracts and clear call notes.
Certified Pharmacy Technician
2 Months- Assisted customers with prescription pick-up questions, directions, and basic pharmacy support in a fast-paced setting.
- Verified prescriptions, drug labels, and package details to help maintain accurate dispensing and labeling.
- Reconciled EOBs and transmitted claims to insurance carriers for payment processing and issue resolution.
Certified Pharmacy Technician
2 Years 1 Month- Prepared prescriptions for pharmacist review by filling, labeling, and organizing medication orders.
- Responded to customer calls promptly and directed refill questions to the appropriate pharmacy workflow.
- Supported pharmacists with data entry, maintaining accurate patient records and prescription details.
Shift Manager
3 Years 5 Months- Resolved customer concerns quickly and kept interactions calm, professional, and focused on service quality.
- Balanced daily cash intake, counted registers, and tabulated profits at closeout.
- Trained new employees on headset order entry and station responsibilities to support faster onboarding.
- Coordinated shift coverage and station assignments to keep operations organized during peak periods.
- Supported accurate order taking at the headset and maintained smooth front-line service throughout the shift.
Corrections Officer
1 Year 3 Months- Conducted pat-down searches for inmates traveling to and from work assignments and the cafeteria.
- Monitored inmate movement between housing units, work areas, and dining areas to maintain order.
- Reported contraband findings promptly to supervisors and supported safe facility operations.
Customer Service Representative
2 Years 1 Month- Handled 50 inbound calls daily to address customer concerns and close sales.
- Assisted shareholders with buy and sell requests while maintaining accurate transaction support.
- Set up new customer accounts and verified activation details for smooth onboarding.
- Balanced service conversations with sales goals to support both customer needs and conversion.
- Delivered consistent phone-based service while keeping account information organized and current.
- Managed customer communication with professionalism during high-volume call periods.
Education
Associate of Applied Science - Health and Medical Administrative Services
Certification - Medical Billing And Coding
Certification - Pharmacy
- Completed a 9 month program to take the PTCB to become a Certified Pharmacy Tech
High School Diploma
Skills
Prescription filling and labeling
Dispensing medications
Patient data abstracts
Insurance billing
Medical terminology
Prior authorization review
Prescription verification
Claims resolution
Medication adherence outreach
EOB reconciliation
Utilization management
Pharmacy benefit management
Certifications
- Certified Coding Specialist (CCS)- Active
- Pharmacy Technician Certification Board (PTCB)- Active
- Licensed Pharmacy Technician- Texas State Board of Pharmacy- Active
Education and Training
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Timeline
Prior Authorization Specialist
United Healthcare Group
06.2023 - CurrentRead More
Medication Adherence Technician
Healthcare Support Staffing
10.2022 - 01.2023Read More
Certified Pharmacy Technician
CVS Pharmacy
08.2022 - 10.2022Read More
Certified Pharmacy Technician
Walmart
02.2020 - 03.2022Read More
Shift Manager
Sonic
07.2016 - 12.2019Read More
Corrections Officer
Texas Department of Criminal Justice
03.2015 - 06.2016Read More
Customer Service Representative
Computershare | College Station
01.2013 - 02.2015Read More
Navasota High School
High School Diploma
Read More
Pharmacy Technician University
Certification from Pharmacy
Read More
The College of Health Care Professions
Certification from Medical Billing And Coding
Read More
The College of Health Care Professions
Associate of Applied Science from Health and Medical Administrative Services
Read More