Tracie Kelly
Slocomb,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and passionate job seeker ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
MRS BPO Toyota Financial Services
01.2024 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Account Resolution Specialist
MRS BPO Toyota Financial Services
09.2023 - 01.2024
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Monitored aging accounts and reached out to customers to discuss payments.
- Adhered to standards of quality and service as well as compliance requirements.
Account Resolution Specialist
MRS BPO Mercury Financial Services
07.2022 - 09.2023
- Reconciled approximately 25 accounts daily and identified discrepancies for further investigation.
- Negotiated arrangements to manage default, payment plans or full remittance of balance owed.
- Achieved performance goals consistently.
- Worked AO accounts proficiently.
Assistant Manager
Dollar General
09.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Operator/Assembler
Globe Motors Currently Allied Motion
05.2014 - 01.2019
- Proficiently and Efficiently ran ATV Assembly Line and Sub Assembly
- Kept clean, safe, organized work environment
- Delivered exceptional results, consistently meeting or exceeding production targets.
- Assembled and aligned parts and fixtures using hand and power tools.
- Improved product quality with meticulous attention to detail during assembly processes.
- Complied with all Standard Operating Procedures ( S.O.P.'s)
- Helped train new employees to meet company standards
Paint Prepper
Ronnies Paint & Body
09.2012 - 10.2013
- Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
- Maximized paint adhesion by properly sanding and smoothing surfaces before application.
- Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
Shipping and Receiving Clerk/Material Handler
Ansell Healthcare
07.2011 - 09.2012
- Maintained accurate stock records and inventory
- Unloaded, picked, staged, selected products for specific routes according to pick sheets
- Loaded products for shipping
- Verified, recorded, counted condition of cargo received
- Reported inventory balances and cycle counts
Material Handler
Willstaff / Ansell Healthcare
02.2007 - 07.2011
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained safe work environment by following proper safety protocols and conducting regular inspections.
- Resolved service issues in timely manner, including coordinating and processing returns.
Education
GED -
Wallace Community College
Dothan, AL2006
Skills
- Problem-Solving
- Team Leadership
- Attention to Detail
- Customer Service
- Operational Efficiency
- Decision-Making
- Time Management Skills
- Inbound/Outbound Call Center Experience
Accomplishments
- Was named Willstaff employee of the year in the Light Industrial Division in 2009
- As a result of my performance at Ansell as a Willstaff employee I was offered a permanent position with Ansell.
- Selected as Ansell Safety Committee member from my department.
- As a result of my performance with Toyota within 4 months secured Operations Management roll.
Timeline
Operations Manager
MRS BPO Toyota Financial Services
01.2024 - 07.2024
Account Resolution Specialist
MRS BPO Toyota Financial Services
09.2023 - 01.2024
Account Resolution Specialist
MRS BPO Mercury Financial Services
07.2022 - 09.2023
Assistant Manager
Dollar General
09.2019 - 07.2022
Team Operator/Assembler
Globe Motors Currently Allied Motion
05.2014 - 01.2019
Paint Prepper
Ronnies Paint & Body
09.2012 - 10.2013
Shipping and Receiving Clerk/Material Handler
Ansell Healthcare
07.2011 - 09.2012
Material Handler
Willstaff / Ansell Healthcare
02.2007 - 07.2011
GED -
Wallace Community College
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