Tracie Knight
Smyrna,GA
Summary
Professional housekeeping supervisor with proven track record in managing teams and maintaining high standards. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on achieving results, ensuring cleanliness, and maintaining safe environment. Known for reliability, attention to detail, and effective communication.
Overview
9
9
years of professional experience
Work History
Lead Housekeeping Supervisor
Riverwoods Behavioral Health
05.2023 - Current
- Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.
- Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
- Assisted in maintaining departmental compliance with local health regulations through proper sanitation practices and routine audits.
- Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
Central Support Tech
WellStar Kennestone Hospital
05.2021 - 04.2023
- Worked well in a team setting, providing support and guidance.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Continuously updated knowledge of best practices in patient observation through ongoing professional development opportunities.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
Housekeeper
WellStar Kennestone Hospital
10.2020 - 05.2021
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
Mental Health Technician
Cape Fear Valley Medical Center
09.2019 - 10.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Housekeeper
Cape Fear Valley Medical Center
09.2016 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Skills
- Housekeeping
- Health and safety compliance
- Performance improvement
- Cleaning and sanitation
- Customer service-focused
Timeline
Lead Housekeeping Supervisor
Riverwoods Behavioral Health
05.2023 - Current
Central Support Tech
WellStar Kennestone Hospital
05.2021 - 04.2023
Housekeeper
WellStar Kennestone Hospital
10.2020 - 05.2021
Mental Health Technician
Cape Fear Valley Medical Center
09.2019 - 10.2020
Housekeeper
Cape Fear Valley Medical Center
09.2016 - 09.2019
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