Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACIE KOLAK

Columbus

Summary

To utilize all the skills, knowledge and on the job experience's that I have acquired throughout my career to be a vital asset to a robust and growing organization, I strive to make daily contributions and exercise all the capabilities that I possess in order to best serve my desired employer and achieve their desired business outcome.

Overview

9
9
years of professional experience

Work History

Administrative Coordinator

The Winchester Institute
07.2023 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
  • Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
  • Coordinated schedules with patients and facility calendar.
  • Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
  • Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
  • Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
  • Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
  • Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Assistant Manager

Blanchard Nephrology
10.2022 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the patient experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved patients satisfaction by addressing and resolving complaints promptly.

Optical Technician

Zysick Eye Care (AEG) Shawny Optical
04.2021 - 07.2023
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.

Tech - Medical Lab Assistant

Blanchard Valley Hospital
10.2018 - 07.2021
  • Processed patient specimens according to priority and documented results.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Treated patients requiring stabilization and resuscitation for variety of illnesses and injuries.
  • Observed patient condition and notified physician of patient reaction to drugs, treatments and significant incidents.

Patient Service Coordinator

MyEyeDr.
04.2021 - 05.2021
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.

Certified Nursing Assistant

Promedica
10.2018 - 08.2019
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.

Travel Certified Nursing Assistant

Heart to Heart Hospice
05.2017 - 10.2018
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented all care actions by completing records and logs.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.

Certified Nursing Assistant

Beaumont Southshore PCU, Progressive Care
12.2015 - 05.2017
  • Transferred from ICU/ACUTE CARE 3RD FLOOR Provide excellence in care, healing and health to the individuals and communities we serve.
  • Provided patients personal hygiene by giving bedpans, urinals, baths, showers, backrubs, shampoos, and shave: assisting with ambulation to bathroom, throughout the hallways.
  • Provided daily activities of living by serving meals, feeding patients as necessary, repositioning, providing fresh water and snacks.
  • Maintained stability by checking vitals, blood sugars, U/A's, recorded strict intake and output.
  • ICU/ACUTE CARE.
  • Monitoring vitals, taking temperatures, blood sugars, repositioning, bed baths, suctioning/mouth care, catheter care, and critical charting.

Education

High School Diploma -

Carlson High School
05.1987

Skills

  • Chart pulling
  • Document filing
  • Interpreting physician orders
  • Insurance verifying
  • Directing callers
  • Appointment Scheduling

Timeline

Administrative Coordinator

The Winchester Institute
07.2023 - Current

Assistant Manager

Blanchard Nephrology
10.2022 - 07.2023

Patient Service Coordinator

MyEyeDr.
04.2021 - 05.2021

Optical Technician

Zysick Eye Care (AEG) Shawny Optical
04.2021 - 07.2023

Tech - Medical Lab Assistant

Blanchard Valley Hospital
10.2018 - 07.2021

Certified Nursing Assistant

Promedica
10.2018 - 08.2019

Travel Certified Nursing Assistant

Heart to Heart Hospice
05.2017 - 10.2018

Certified Nursing Assistant

Beaumont Southshore PCU, Progressive Care
12.2015 - 05.2017

High School Diploma -

Carlson High School

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TRACIE KOLAK