TRACIE KOONCE
Miramar
Summary
Experienced with property management, including overseeing residential properties and ensuring operational efficiency. Uses effective communication and organizational skills to resolve tenant issues and maintain property standards. Knowledge of team leadership and problem-solving techniques.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Residential Manger
Sunrise Community Group
06.2023 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Used [Software] to maintain resident database of personal information.
Direct Care Support Supervisor (SDSP)
Ann Storck Center
10.1993 - 06.2023
- Responsible for overseeing direct support professional in residential homes
- Develop personal care plans with other staff in the facility, and help hire/train new staff
- Assist the Director while providing leadership and direction to Direct Support Professional
- Track and monitor staff trainings to ensure all required trainings are completed in a timely manner
- Maintain monthly schedule and calendar of activities
- Plan and implement individual and group activities and ensure all activities offered are in compliance with health and safety protocols
- Oversees the development of activities within the program, both on-site and within the community
- Provide direct care services to include assistance and training with all activities of daily living, including personal hygiene, food preparation, feeding, mobility, community access, recreation and leisure activities, and maintenance of basic health care needs
- Review and maintain individual's master file to ensure compliance with program standards
- Provide transportation services as needed to cover route due to absence, vacation, etc
- Maintain a professional, organized, positive role model for the agency, the adults we serve and co-workers
- Attend all staff meeting and in-service(s)
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
American Academy
Miami, FL07-1993
Skills
- Leadership
- Time Management
- Creative
- Critical Thinker
- Microsoft Word
- PowerPoint
- Excel
- Staff management
- Property inspections
- Budgeting and financial management
Certification
- Safety-Care, 02/01/23
- Positive Behavior Support Certificate, 06/01/22
- CPR/AED / First-Aid, 04/01/24
Timeline
Residential Manger
Sunrise Community Group
06.2023 - Current
Direct Care Support Supervisor (SDSP)
Ann Storck Center
10.1993 - 06.2023
High School Diploma -
American Academy
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