Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tracie Leffyear

Cheverly,MD

Summary

A result-driven professional with progressive analytical and leadership expertise, known for successfully managing and leading projects from inception through completion, delivering organizational impact, trusted by all levels of leadership for a solutions-focused and data-driven approach. Proactive Sales Administrator with a 20 + year background in processing sales orders, arranging deliveries and providing after-sales support. Excels at liaising with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM and well-versed in paper and digital filing systems. Communicative and direct professional committed to achieving quality results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Residential Sales Administrator

Griffith Energy Services, Inc.
08.2022 - Current
  • Manage Secondary New Account Review to ensure quality control efforts for new customers
  • Correct and modify new and existing accounts for quality control and or customer goodwill measures
  • Proficient in ADDS Energy E3 and Salesforce software
  • Track social media reviews
  • Support resolution of customer challenges
  • Execute marketing, advertising, and collateral creations
  • Attend various Service/Installation/Customer Service/Delivery meetings throughout the Company
  • Participate in Griffith-sponsored field marketing activities (i.e
  • Booth attendant for local Home Shows)
  • Analyzes transactions, corrects records, and adjusts errors in the new customer process
  • Maintain liaison with other departments for order completion
  • Assist with HVAC Scheduling on an as-needed basis
  • Resolve customer grievances for designated departments
  • Provide administrative aid for post-marketing activities
  • Supported sales representatives with a timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.

Motor Fuels/ Home Heating Oil Dispatcher

Griffith Energy Services, Inc.
10.2020 - 08.2022
  • Scheduled and organized delivery routes.
  • Prioritizes delivery requests, determines the needs of the customer, and matches the appropriate driver
  • Process requests, messages, and data from drivers via mobile devices
  • Effectively and efficiently schedule and route drivers to meet daily workload and productivity goals.
  • Continuous monitoring of workload and field supervisor, including pre-notification of customers and follow-up
  • Monitors the progress of drivers to adjust routes accordingly throughout the day
  • Ensures high field productivity through proper work planning and coordination; minimizes drivers' time and travel
  • Keeps dispatch board current and accurate with daily updates from drivers
  • Manage and coordinate normal and after-hours incoming phone calls (both emergency and non-emergency) appropriately.
  • Resolve customer grievances for designated departments.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Service Dispatcher

Griffith Energy Services, Inc.
01.2010 - 10.2020
  • Process customers’ HVAC service requests in a timely and accurate into the daily dispatching service system
  • Prioritizes service requests, determines needs of customers, and matches appropriate technicians Coordinates and schedules preventative maintenance work
  • Process work orders, messages, and data from technicians via mobile devices
  • Effectively and efficiently schedule and route technicians to meet daily workload and productivity goals.
  • Continuous monitoring of workload and field supervisor, including pre-notification of customers and follow-up
  • Monitors the progress of technician to adjust routes accordingly throughout the day
  • Ensures high field productivity through proper work planning and coordination; minimizes technician's time and travel
  • Implement weekly review of work orders, backlog, and work productivity.
  • Tracks and confirms the arrival of essential parts for repair through a computerized system.
  • Keeps dispatch board current and accurate following daily updates from technicians
  • Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
  • Resolve customer grievances for designated departments.
  • Developed strong relationships with clients and technicians to foster a positive work environment.

Skills

  • Sales Support
  • Report Generation
  • Cross-selling strategies
  • Sales Training
  • Client Retention Strategies
  • Problem-solving abilities
  • Time Management
  • Reliability
  • Customer Satisfaction
  • Self Motivation
  • Customer Retention
  • Conflict Resolution

Certification

  • Notary Public - State of Maryland, Prince George's County

Timeline

Residential Sales Administrator

Griffith Energy Services, Inc.
08.2022 - Current

Motor Fuels/ Home Heating Oil Dispatcher

Griffith Energy Services, Inc.
10.2020 - 08.2022

Service Dispatcher

Griffith Energy Services, Inc.
01.2010 - 10.2020
  • Notary Public - State of Maryland, Prince George's County
Tracie Leffyear