Tracie Lloyd
Elkton,MD
Summary
Dynamic and results-oriented Customs Clearance and Compliance Administrator with a strong background in FDA regulations and steel industry standards. Expertise in navigating import customs regulations, HTS classification, and PGA requirements to ensure optimal customer experiences throughout the shipment process. Dedicated compliance specialist committed to upholding organizational integrity by adhering to legal and ethical standards while fostering collaboration across teams to meet business and financial goals. Proven ability to enhance operational efficiency through process improvements, analytical solutions, and effective communication skills, complemented by technical proficiency in MS Office.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Admin/ HR, Dispatch
Bulls Trucking Co Inc
01.2025 - Current
- Maintain driver’s records create 1099 for tax purposes. Schedule freight deliveries and arrange pickups of shipments. Communicate shipment details with drivers and customers of any issues or delays.
- Communicating with customers to record shipment details
- Arranging pick -up times and discussing special handling issues
- Review Driver’s logs and maintaining records regarding fuels and mileages
- Tracking shipment activities and maintaining accurate records
- Identify problems and issues, create appropriate corrective action plans
- Communicate with drivers and customers
- Handling administrative tasks
- Generating freight bills and invoices
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Team Lead / Sr OPS Associate /MCS
Maersk Customs Services
02.2022 - 12.2024
- Display performance at a high level and the ability to grow within current role. Strong interpersonal skills and communication skills.
- Outstanding organizational skills. Excellent verbal and written communication skills.
- Ability to multi-task in a fast-paced environment. The go-to colleague when the managers are not available, facilitators of huddles and/or team presentations,
- Subject matter expert on matters of the account handling and its processes.
- Provide the Manager with Support while still completing all the functions of Operations Associates.
- Daily Work Queue maintenance and work assignment
- Maintains daily productivity updates and manages the team’s capacity
- Runs daily Grids and sends out issues or follow-ups to the team
- Participates in weekly client calls and speaks towards questions posed on productivity
- Trains and holds sit-ins with team members
- Sets the team’s pace on the floor and provides guidance
- Escalates any issues with Team members to Manager in appropriate manner.
- Led team in streamlining customs clearance processes, enhancing operational efficiency.
- Developed and implemented training programs for new team members, fostering skill development.
- Coordinated cross-functional collaboration to resolve complex customs issues and ensure compliance.
- Analyzed performance metrics to identify areas for process improvement, driving enhanced service delivery.
- Oversaw daily operations to ensure timely customs documentation and adherence to regulations.
- Established best practices for customs procedures, reducing processing delays and improving accuracy.
- Mentored junior staff in regulatory changes and compliance standards, enhancing overall team knowledge.
- Facilitated communication between departments to optimize logistics and improve customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Managed 2 teams that handled 2 of the largest accounts for the company with 5-10 team members under each team.
Sr. Import Customs Specialist / CCS- MCS Team Leader / Supervisor Certified Customs Specialist / Master Customs Specialist
Dartrans Inc.
05.2005 - 01.2022
- Import Customs work with everything from Food to Steel products. FDA is my specialty which includes food, alcohol and cigarettes. Being the companies steel specialist, leading the team of the largest account for Dartrans. My team was the immediate supervisor of 2 people who work with me. I handle accounts from start to finish including quoting ocean freight rates, contract negotiations, customs clearance, tracking, file auditing and post entry follow up.
- Customs Entry Filing: Prepare and submit necessary documentation for customs clearance.
- Tariff Classification: Determine the correct tariff codes for imported goods to calculate duties and taxes.
- Duty and Tax Calculation: Accurately calculate and process duties, taxes, and other fees associated with imports.
- Compliance Assurance: Ensure all import/export activities adhere to relevant laws and regulations.
- Communication and Coordination: Communicate with customs officials, freight forwarders, and other parties involved in the supply chain.
- Document Management: Prepare, manage, and maintain all necessary import/export documentation.
- Payment of Duties and Fees: Arrange for the payment of all applicable duties, taxes, and fees on behalf of clients.
- Advisory Services: Provide expert advice to clients on import/export regulations, procedures, and documentation.
- Bond Management: Assist clients in obtaining the necessary bonds required for import or export.
- Record Keeping: Maintain accurate records of all transactions and documentation.
- Developing and Implementing Compliance Programs: Creating and updating policies and procedures to ensure the organization complies with all applicable laws and regulations.
- Monitoring and Auditing: Regularly reviewing operations and practices to identify potential compliance issues and ensure adherence to established standards.
- Risk Assessment: Evaluating the organization's exposure to legal and regulatory risks and developing strategies to mitigate those risks.
- Training and Education: Providing training to employees on compliance-related matters, ensuring they understand their responsibilities and the importance of compliance.
- Reporting: Preparing reports for management on the status of compliance efforts, including identifying any areas of concern and proposed solutions.
- Staying Updated: Keeping abreast of changes in relevant laws, regulations, and industry best practices. Continued education requirement for MCS.
- Liaising with Regulatory Bodies: Interacting with government agencies and other relevant organizations on compliance matters.
Import Customs Entry Clerk
TBB Global Logistics/Amco Brokers
09.2000 - 04.2005
- Import Customs work mainly Food products. FDA is my specialty which includes food, alcohol and cigarettes, In turn being the company’s food specialist. Handling accounts from start to finish including quoting ocean freight rates, customs clearance, tracking, and post entry follow up. Along with the FDA we handled the import of motor vehicles (RV’s, Cars, Motorcycles) EPA, DOT 3299
- Processed incoming shipments, ensuring accurate documentation and compliance with regulatory requirements.
- Maintained inventory records, updating databases to reflect stock levels and facilitate order fulfillment.
- Assisted in billing and invoicing procedures, verifying accuracy of charges and payment details.
- Coordinated communication between departments to streamline logistics operations and enhance service delivery.
- Conducted data entry tasks, ensuring precision in information management for operational efficiency.
- Improved overall office organization by implementing effective filing systems for both physical and digital records.
- Reduced errors in data entry by consistently double-checking inputted information against source documents.
- Expedited document processing by accurately scanning, indexing, and filing paperwork for easy retrieval when needed.
- Increased data accuracy by meticulously entering and updating information in the company database.
- Maintained up-to-date knowledge of industry best practices, ensuring the company remained competitive in its data management processes.
Education
Master Customs Specialist - MCS
NCBFAA Educational Interface
10.2025
Certified Customs Specialist - CCS
NCBFAA Educational Interface
01.2020
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Dundalk Community College
Baltimore, MD01.2005
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Associated Schools, Inc.
Miami Beach, FL01.1989
Diploma - undefined
Kenwood High School
Baltimore, MD06.1987
Skills
- Proficient in BluJay customs system
- Customs clearance software expertise
- Proficient in Windows XP
- Proficient in Microsoft Word
- Skilled in creating organized spreadsheets
- Cloud storage utilization
- Proficient in QuickBooks
- Comprehensive regulatory expertise
- Compliance analysis expertise
- Effective compliance communication
- Detail-oriented compliance management
- Task management proficiency
- Proficient in Regulatory compliance management
- Approachable demeanor
- Collaborative teamwork
- Service excellence
- Effective problem resolution
- Effective time management
- Meticulous attention to detail
- Adaptable to change
- Reliable and accountable
- Analytical reasoning
- Effective organizational skills
- Proficient in computer applications
- Issue resolution
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- Certified Customs Specialist / Dartrans / 2016 -2020
- Certified Master Customs Specialist / Dartrans / 2020 - present
- Excel Certification
Foreign Language:
Knowledge of Spanish
Air / Ocean / Rail / Truck / International / Domestic / Border Crossing
- 03- ADD/CVD entries
- 06- FTZ entries
- 07- ADD/CVD/QUOTA
- 23 – TIB entries
- 24-Trade Fair
- 26- Whe FTZ
- 34- Whe ADD/CVD
- 38- W/W ADD CVD
- 51- Defense Contract
- 52- Government Dutiable
- Duty Free entries
- Drawback
- Quota entries
- Duty free shop
- FDA and Prior notice
- USDA /Aphis
- Lacey Act
- Steel License
- 232 / 301
- Government contracts
- Duty free certificate
- DOT
- FWS
- TSCA
- EPA- Pesticides/ Vehicles
- Dept Of Defense
- Dept Of Commerce
- Tariff documentation
- Valuation Assistance
- Protest
- Risk Assessment
- Record Keeping
- Cost analysis
- Communication
- Continuous Education
- Traffic/ trucking
- Rate negotiation
Timeline
Admin/ HR, Dispatch
Bulls Trucking Co Inc
01.2025 - Current
Team Lead / Sr OPS Associate /MCS
Maersk Customs Services
02.2022 - 12.2024
Sr. Import Customs Specialist / CCS- MCS Team Leader / Supervisor Certified Customs Specialist / Master Customs Specialist
Dartrans Inc.
05.2005 - 01.2022
Import Customs Entry Clerk
TBB Global Logistics/Amco Brokers
09.2000 - 04.2005
Certified Customs Specialist - CCS
NCBFAA Educational Interface
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Dundalk Community College
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Associated Schools, Inc.
Diploma - undefined
Kenwood High School
Master Customs Specialist - MCS
NCBFAA Educational Interface