Tracie Lopez
Corpus Christi,TX
Summary
Proven Unit Secretary at Christus Spohn Shoreline, adept in patient data confidentiality and strong organization, significantly enhanced patient satisfaction. Excelled in clinical support, mastering medical terminology while fostering positive interactions. Expertly trained new staff, optimizing unit efficiency without compromising care quality. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 12 years of related experience. Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills in and environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Christus Spohn Shoreline
01.2012 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TXSkills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- Appointment Scheduling
- Patient chart maintenance
- Unit secretary training
- Incoming Call Management
- Patient data confidentiality
- Clinical Support
- Data Entry
- Time Management
- Medical Terminology
- Patient Health Information Access
Timeline
Unit Secretary
Christus Spohn Shoreline
01.2012 - Current
High School Diploma -
Mary Carroll High School
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