Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Martin

Massillon

Summary

Accomplished Practice Director at Fleming & Wise Orthodontics, adept in operations management and fostering teamwork. Excelled in enhancing client service, achieving significant process improvements, and mentoring a high-performing team. Skilled in strategic planning and innovation management, consistently driving productivity and stakeholder satisfaction.

Overview

26
26
years of professional experience

Work History

Practice Director

Fleming & Wise Orthodontics
04.2010 - Current
  • Delivered exceptional client service by proactively addressing concerns, resolving issues, and maintaining open lines of communication throughout engagements.
  • Cultivated a culture of continuous improvement within the practice, encouraging innovation at all levels of the organization.
  • Established metrics-driven goals for team members to drive accountability and improve productivity levels consistently.
  • Strengthened relationships with key stakeholders through effective communication and collaboration efforts.
  • Evaluated and optimized internal workflows, resulting in significant cost savings and process improvements.
  • Managed and mentored a high-performing team of professionals, fostering professional growth and development.

Bank Teller

FirstMerit Bank
08.1998 - 07.2000
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Surgical Dental Assistant

Dr Woodrow Lahr
08.2007 - 04.2010
  • Used digital radiography software to capture and analyze dental images for diagnostics.
  • Operated sterilization equipment to maintain hygiene and compliance standards.
  • Executed fluoride procedures to strengthen teeth and reduce susceptibility to caries.
  • Utilized intraoral cameras to document patient conditions for treatment planning.
  • Demonstrated proficiency in suturing techniques to assist during surgical procedures.
  • Handled autoclave machines to sterilize surgical instruments, ensuring compliance with safety standards.
  • Executed meticulous infection control protocols to maintain a sterile operating environment.
  • Operated digital radiography equipment to capture clear, accurate dental images for surgical planning.
  • Prepared patients for surgical procedures, explaining steps and ensuring comfort.
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.

Collection Coordinator

GE Consumer Finance
01.2002 - 04.2005
  • Decreased overdue accounts through consistent follow-up and diplomatic communication with clients.
  • Ensured compliance with federal regulations regarding debt collection practices, protecting both the organization''s reputation and its clients'' rights.
  • Increased cash flow by prioritizing high-risk accounts for immediate action and followup.

Education

Associate Degree In Dental Assisting - Dental Assisting

Herzing University
Akron, OH
10.2007

Skills

  • Operations management
  • Staff development
  • Innovation management
  • Electronic health records
  • Employee performance
  • Strategic business planning
  • Policy and procedure development
  • Staff management
  • Schedule management
  • Workflow management
  • Continuous improvement
  • New hire training
  • Policy implementation
  • Practice management
  • Records management
  • Payroll administration
  • Bookkeeping
  • Performance metrics
  • Supplies ordering
  • Marketing
  • Resource utilization
  • Resource management
  • Client consulting
  • Policy development
  • Budget oversight
  • Human resources
  • Regulatory compliance
  • Managing medical practices
  • Hiring medical personnel
  • HIPAA and OSHA regulations
  • Managing files and records
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Patient care assessment
  • Patient education
  • Certified in CPR/AED
  • Training and mentoring
  • Patient education and counseling
  • Employee supervision
  • HIPAA guidelines
  • Self motivation
  • Clinical staff management

Timeline

Practice Director

Fleming & Wise Orthodontics
04.2010 - Current

Surgical Dental Assistant

Dr Woodrow Lahr
08.2007 - 04.2010

Collection Coordinator

GE Consumer Finance
01.2002 - 04.2005

Bank Teller

FirstMerit Bank
08.1998 - 07.2000

Associate Degree In Dental Assisting - Dental Assisting

Herzing University

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Tracie Martin