Overview
Work History
Education
Timeline
Generic

Tracie Masuca

Spooner,WI

Overview

19
19
years of professional experience

Work History

Manufacturing Technician

Vonco
03.2022 - 07.2024
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Made sure that products were produced on time and are of good quality.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Assembled and tested parts and components to meet safety and performance standards.
  • Recorded and documented all maintenance activities in accordance with company policies and procedures.
  • Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
  • Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
  • Improved production efficiency by implementing standardized procedures and streamlining workflow.
  • Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
  • Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Performed preventative maintenance and inspections on production machinery.
  • Reduced waste by optimizing material usage and adhering to strict quality control measures.
  • Supported cross-functional teams in achieving project goals, collaborating effectively with colleagues from various departments.
  • Participated in continuous improvement initiatives, sharing insights and suggestions for enhancing operational efficiency.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
  • Installed and maintained manufacturing equipment according to manufacturer specifications.
  • Conducted thorough testing on finished products, ensuring compliance with industry standards and customer requirements.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.

Table Games Dealer

St. Croix Casinos
03.2005 - 01.2022
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
  • Inspected table games and equipment to confirm proper function.
  • Supported promotional events by encouraging player participation in special promotions and tournaments.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
  • Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
  • Increased overall table win percentage through skillful dealing techniques combined with exceptional customer service.
  • Improved operational efficiency by maintaining accurate inventory records for gaming equipment and supplies.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Controlled equipment such as roulette wheels to run games.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Trained new dealers in rules and operation of different games.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Received and documented patrons' wagers prior to beginning games.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

Certified Peer Support Specialist - Peer Support

Gateway Technical College
Racine, WI

Office Software Applications - Office Technology

Gateway Technical College
Racine, WI
09.2022

Associate Of General Studies - High School Education

Chippewa Valley Technical College
Eau Claire, WI
09.2008

Timeline

Manufacturing Technician

Vonco
03.2022 - 07.2024

Table Games Dealer

St. Croix Casinos
03.2005 - 01.2022

Certified Peer Support Specialist - Peer Support

Gateway Technical College

Office Software Applications - Office Technology

Gateway Technical College

Associate Of General Studies - High School Education

Chippewa Valley Technical College

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Tracie Masuca